Senior Product Owner, CX

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responsible for defining standards and managing the backlog for CX-driven initiatives, collaborating with current domain Product Owners and Engineering for effective delivery sequencing and promoting the necessity for reusability.

• Contribute to the strategic roadmap for CX by balancing specific client needs with the broader objective of product standardization.

• Spearhead the development and refinement of technical tickets and user stories.

• Serve as the main liaison between UX designers and technical teams.

• Direct delivery within internal Agile or Scrum and Kanban frameworks while effortlessly adapting to the various working models required by external clients.

• Identify opportunities to transform custom client requests into standardized product features, thus minimizing technical debt and enhancing the speed of CX deployments.

• Collaborate daily with Engineering, QA, and UX teams to guarantee that the final product satisfies the high performance and usability standards of the Ascendon platform.

⛳️ Requirements

• 3 to 5 years of experience as a Product Owner or Business Analyst, with a focus on digitally driven front-end experiences across native mobile and web platforms.

• Strong understanding of cloud-native, SaaS-based architectures.

• While coding is not required, a comprehension of how APIs, data structures, and front-end frameworks affect user experience is essential.

• Extensive familiarity with UX best practices and a strong passion for crafting intuitive, seamless customer journeys.

• Demonstrated ability to operate across various delivery methodologies concurrently.

• Exceptional skill in translating between technical and non-technical stakeholders.

• Experience in the Telecommunications industry is highly preferred.

• Proficiency in ADO (Azure DevOps), Jira, Confluence, and design collaboration tools such as Figma or Adobe XD.

🏝️ Benefits

• If you wish to be considered for employment opportunities with CSG and require special assistance due to a disability or accommodations throughout any part of the application process, please contact us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for individuals with disabilities in employment, including during the hiring process and any interviews and/or testing procedures.

• Our Guiding Principles: Impact: Always support and empower others, whether they are colleagues or customers. Integrity: Act in the best interest of our customers and our people while remaining authentic. Inspiration: Be bold in your thinking and passionate about your work. Experiment with innovative ideas without the fear of failure.