Senior Product Owner, Billing

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the Zuora Billing product roadmap, backlog, and prioritization, ensuring alignment with business objectives, operational requirements, and Lead-to-Cash transformation initiatives.

• Collaborate with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to gain insights into business processes, challenges, and desired results.

• Convert business requirements into clear, actionable specifications, user stories, acceptance criteria, and process documentation.

• Lead solution definition alongside Technical Leads, ensuring that designs are scalable, supportable, compliant, and consistent with the comprehensive Quote-to-Cash architecture.

• Proactively facilitate discovery and problem-solving by posing questions, investigating root causes, and addressing vague or incomplete requirements.

• Oversee delivery outcomes for Zuora Billing functionalities from intake through design, build, testing, release, and adoption phases.

• Ensure billing solutions accommodate subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.

• Collaborate with Product & Pricing teams to support the product catalog, rate plans, charge models, pricing modifications, and readiness for new product launches.

• Assist Billing Operations in enhancing bill run processes, mediation, exception management, reconciliation, and operational oversight.

• Work with Revenue Systems teams to ensure that downstream revenue recognition implications are identified and appropriately managed.

• Recognize and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.

• Lead discussions on prioritization trade-offs across transformation initiatives, production support, compliance requirements, and technical debt.

• Collaborate with QA and business stakeholders to establish test scenarios, UAT expectations, and criteria for release readiness.

• Assist in incident analysis and resolution of production issues by clarifying business impact, expected behavior, and process ownership.

• Maintain comprehensive documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.

• Promote continuous improvement by identifying opportunities to streamline processes, enhance data quality, minimize manual tasks, and increase automation.

⛳️ Requirements

• Over 8 years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and delivery of enterprise applications.

• Strong comprehension of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.

• Practical experience with Zuora Billing or a comparable enterprise subscription billing platform.

• Proven ability to translate intricate business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities.

• Strong capability to facilitate solutions across both business and technical teams, including clarifying ambiguities and aligning stakeholders.

• Demonstrated ownership mentality with the capacity to resolve issues and ensure sustainable outcomes.

• Robust analytical and problem-solving abilities, including a curiosity to investigate root causes and comprehend upstream/downstream effects.

• Experience in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.

• Ability to balance strategic roadmap initiatives with Run-the-Business priorities and production support responsibilities.

• Excellent communication skills, with the capability to articulate complex billing concepts to both technical and non-technical audiences.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work-from-home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments