Senior Product Owner – Atlassian, AI Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the execution of SDLCNext delivery by translating stakeholder requirements into a prioritized backlog, user stories, enhancement initiatives, and capabilities that are ready for release.

• Take ownership of backlog prioritization, sprint planning, roadmap execution, and Agile delivery activities for both sustainment and enhancement projects.

• Balance operational ITSM support with the delivery of platform enhancements, automation initiatives, and modernization efforts.

• Identify and mitigate risks related to delivery, operations, platforms, and stakeholders that could impact execution.

• Spearhead AI-enabled automation and operational transformation initiatives across SDLCNext as well as supporting Process & Tools operations.

• Recognize manual operational processes and redesign them into scalable, automation-first workflows.

• Implement automation capabilities across Jira, JSM, Confluence, integrations, and other related enterprise tools.

• Utilize Generative AI and workflow automation solutions to enhance operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution.

• Drive down manual effort across ITSM and SDLC operations through automation and intelligent workflow design.

• Continuously seek opportunities to enhance scalability, operational efficiency, and end-user experience through AI and automation.

• Oversee the governance, configuration, optimization, and operational scalability of Jira, JSM, and Confluence.

• Design and optimize workflows, automation rules, dashboards, data structures, JQL queries, and enterprise configurations.

• Promote enterprise adoption of Jira automation capabilities, integrations, and scalable workflow standards.

• Assist in the Atlassian Cloud migration and long-term platform modernization initiatives.

• Manage ITSM operations including incidents, service requests, change activities, requirements workflows, and sustainment support.

• Ensure adherence to SLAs, maintain operational responsiveness, ticket throughput, and platform stability.

• Enhance operational maturity and consistency through automation, governance, and workflow optimization.

• Monitor and report on platform performance, operational metrics, automation effectiveness, SLA compliance, and backlog health.

• Leverage operational data and platform metrics to drive prioritization and continuous improvement.

• Act as the primary advisor to the Government Product Manager and stakeholders regarding platform operations, delivery priorities, and transformation initiatives.

• Lead and direct personnel involved in ITSM operations, sustainment, and platform enhancement efforts.

⛳️ Requirements

• A minimum of 5 years of experience in Product Ownership, Product Management, Platform Delivery, ITSM Operations, or Enterprise Platform Leadership roles.

• Proven track record in backlog prioritization, delivery execution, operational support, and platform enhancement initiatives.

• Demonstrated capability to manage competing priorities and make tradeoff decisions in complex stakeholder environments.

• Hands-on experience in implementing AI-enabled workflow improvements, operational automation, or Generative AI solutions in enterprise settings.

• Proven experience in designing and implementing Jira automation solutions, workflow automation, integrations, or process transformation initiatives.

• Strong background in reducing manual operational effort through scalable automation and intelligent workflow redesign.

• Extensive hands-on expertise with Jira, JSM, and Confluence, including workflows, automation rules, dashboards, data models, JQL, permissions, and enterprise configuration.

• Solid understanding of ITSM processes, including incident management, service requests, change management, and operational support workflows.

• Experience supporting enterprise-scale Atlassian environments in complex operational contexts.

• Proven experience in managing teams in operational or delivery environments.

• Strong stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.

• Ability to utilize operational metrics and platform performance data to inform decisions and drive improvements.

• U.S. Citizenship with the ability to obtain and maintain a Common Access Card (CAC).

🏝️ Benefits

• PTO available for immediate use upon joining (prorated based on start date).

• Paid parental leave.

• Individual and family health, vision, and dental benefits.

• Annual budget for training, professional development, and tuition reimbursement.

• 401(k) plan with company match, fully vested after 60 days of employment.