Senior Product Manager – Marketplace

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the Doctor Success strategy and its outcomes.

• Co-manage the essential success and health metrics for the marketplace customer base, including retention, churn, and the reduction of zero-booking (“zero-UB”) doctors.

• Collaborate with Customer Success and Patient Marketing to ensure doctors succeed from onboarding through to renewal, effectively linking profile configuration with booking results.

• Create tailored success journeys for various customer segments, specialties, and levels of maturity.

• Manage the business logic that determines how doctors and clinics are ranked, matched, and displayed in marketplace searches and listings.

• Balance patient experience and relevance with doctor outcomes and commercial goals, establishing the guardrails to maintain this balance.

• Develop evaluation frameworks, success metrics, and experiments to assess and enhance ranking quality continuously.

• Oversee the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media).

• Clearly communicate the value of these products to customers, ensuring the ROI is evident and repeatable.

• Utilize SQL and analytics tools daily to independently address inquiries, evaluate opportunities, and substantiate decisions without relying on others for data.

• Properly instrument products, identify crucial metrics, and create dashboards and experiments for the team.

• Foster a culture of experimentation: formulate hypotheses, conduct A/B tests, analyze results honestly, and iterate accordingly.

• Regularly employ AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools to expedite discovery, prototyping, PRD creation, and execution.

• Transition swiftly from research and discovery to validation, launch, and iteration using AI-assisted workflows.

• Collaborate closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to achieve impactful results across markets.

• Utilize both qualitative and quantitative research to guide decisions and enhance customer outcomes.

• Contribute to the evolution of our marketplace and AI-native product practices, uplifting the broader product organization.

⛳️ Requirements

• Over 5 years of Product Management experience in developing digital consumer or marketplace products.

• Strong product thinking coupled with a user-centric approach, alongside the commercial insight to align product decisions with business outcomes.

• Excellent communication and stakeholder management abilities with both commercial and technical audiences.

• Experience in cross-functional collaboration with Engineering, Design, and Data teams.

• Demonstrated extreme ownership, comfortable navigating ambiguity and shaping products in emerging markets.

• Proficient in SQL and skilled at querying large datasets to independently explore, size, and validate opportunities.

• Proven capability to convert business logic into ranking, scoring, or matching systems, with clear reasoning about trade-offs.

• Strong analytical and experimental skills; adept at making data-driven decisions and defending them.

• In-depth understanding of the metrics driving a subscription marketplace, such as churn, retention, engagement, activation, ARPU, and lifetime value.

• Experience in managing or improving retention and engagement metrics for a customer base, rather than merely delivering features.

• Comprehension of two-sided marketplace dynamics and the balance between supply-side outcomes and consumer experience.

• A robust AI-native product mindset, with practical experience using AI tools in everyday product workflows.

• Capability to swiftly transition from research and discovery to execution and launch.

🏝️ Benefits

• A salary commensurate with your experience and skills.

• A flexible remuneration and benefits system through Flexoh, which includes a restaurant card, transportation card, kindergarten, and training tax savings.

• Option for remote or hybrid work with our hub located in Barcelona.

• Flexible working hours (fully flexible, typically requiring attendance at only a couple of meetings weekly).

• A summer intensive schedule during July and August (work 7 hours and finish earlier).

• 23 paid holidays, with the option to exchange local bank holidays.

• An additional paid holiday on your birthday or work anniversary (you choose what to celebrate).

• A private healthcare plan with Adeslas for you and subsidized coverage for your family (medical and dental).

• Access to hundreds of gyms for a nominal fee for you and your family through a partnership with Andjoy.

• Access to iFeel, a technological platform for mental wellness that offers online psychological support and counseling.

• Complimentary English and Spanish classes.