Senior Product Manager, KYC – Fraud & Risk

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and continuously refine the multi-quarter product roadmap for KYC fraud and risk solutions, ensuring a balance between customer urgency, business value, and technical feasibility.

• Establish a product vision that aligns with Trulioo's broader platform strategy, contributing to both internal roadmap communications and discussions with external partners and customers.

• Perform in-depth market assessments and competitive analyses to guide recommendations for build, partner, or buy strategies, providing a clear rationale for each decision.

• Identify and capitalize on emerging opportunities in consumer identity fraud, KYC compliance, and risk decisioning, proposing new product initiatives that could significantly broaden Trulioo's addressable market.

• Act as the primary advocate for the customer by consistently conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated sectors.

• Gather and analyze qualitative and quantitative feedback to reveal unmet needs, validate assumptions, and guide prioritization processes.

• Collaborate with Sales and Business Development to engage potential clients early in the sales cycle, representing the product and collecting insights on market demands.

• Track product performance metrics, client feedback mechanisms, and support escalations to foster ongoing improvements after launch.

• Lead cross-functional teams, including Engineering, Data Science, Design, Legal, and Compliance, to deliver fraud and risk capabilities on schedule using agile methodologies.

• Work closely with machine learning and data science teams to identify predictive indicators, assess model performance, define feedback mechanisms, and provide understandable risk scores that enhance user adoption.

• Break down complex product challenges into manageable delivery milestones, transparently managing trade-offs with stakeholders.

• Clearly communicate the product vision, updates to the roadmap, and strategic adjustments to various audiences, including executive leadership and external clients.

⛳️ Requirements

• Over 8 years of product management experience, with a substantial focus on KYC, identity verification, fraud detection, or risk decisioning within FinTech, RegTech, Payments, or Financial Services.

• Extensive domain knowledge in KYC fraud, including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk, along with a solid understanding of how these differ from KYB risk and compliance workflows.

• Practical experience collaborating with machine learning and data science teams, including defining model requirements, interpreting outputs, managing feedback loops, and translating insights into product features.

• Demonstrated success in managing a product roadmap from inception to completion, delivering impactful products in agile settings, and influencing cross-functional teams without direct authority.

• Strong analytical and problem-solving abilities; adept at structuring ambiguous challenges, making defendable recommendations, and breaking them into actionable increments.

• Exceptional verbal and written communication skills, capable of simplifying complex technical or regulatory subjects into clear narratives for diverse audiences.

• Experience collaborating with third-party data providers, such as credit bureaus, identity data networks, or risk data vendors.

• Bachelor's degree in a STEM, Business, or a related field, or equivalent practical experience.

🏝️ Benefits

• Comprehensive Benefits: We offer a robust benefits package for full-time, permanent employees, which includes health, dental, and vision coverage, retirement plans with company matching, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).

• Flexible Hybrid Working Environment: Our offices are designed to promote both collaboration and flexibility. Enjoy weekly lunches, high-quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to enhance your comfort and productivity.

• Wellness: We prioritize your well-being. Team members have access to wellness workshops and events, along with a complimentary Headspace subscription to help you remain focused, grounded, and energized.

• Employee Resource Groups: Fostering a sense of belonging is crucial for optimal performance. Our ERGs create an inclusive space, offering support and community for employees from diverse backgrounds and their allies. We host engaging sessions and celebrations that are often open to the entire organization.