Senior Product Manager – Intelligent Service Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take full ownership of the intelligence and analytics roadmap from start to finish.

• Facilitate validation through rapid prototyping and experimentation.

• Design self-service analytics solutions, including customizable dashboards, portals, and guided workflows.

• Work collaboratively with engineering, data, product marketing, UX, and go-to-market teams.

• Interact directly with enterprise clients and partners to influence strategic direction.

⛳️ Requirements

• Proven experience in ITSM/ESM or service management software.

• A strong analytical mindset backed by experience in analytics, business intelligence, or data-oriented products.

• Hands-on exposure to AI/ML and a prototyping-first approach.

• Experience in customer-facing product management within an enterprise SaaS environment.

• Capability to communicate effectively with C-level executives, sales, and engineering teams.

• Knowledge of service management platforms and self-service design principles.

🏝️ Benefits

• 30 vacation days.

• Flexible self-managed working hours.

• Hybrid work setup that accommodates remote work.