Senior Product Manager, Insurance and Warranty CX

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the roadmap and delivery for essential customer-facing digital experiences related to insurance and warranty, which encompasses policy management, claims, payments, and self-service functionalities.

• Manage customer onboarding and lifecycle interactions across web, mobile, and both signed-in and signed-out scenarios.

• Ensure that customer experiences are user-friendly, dependable, and deliver genuine value by integrating customer context, offer and transaction data, and other indicators to enhance usability, personalization, and overall experience quality.

• Oversee lifecycle-driven experiences that facilitate customer engagement and data collection through multiple channels, including customer communications such as email, SMS, chat, and telephony.

• Direct onboarding, activation, and re-engagement processes to promote adoption, increase engagement, and encourage repeat usage.

• Integrate experiences into a unified and effective customer journey, ensuring that interactions across channels are coordinated, relevant, timely, and contribute to both customer satisfaction and business objectives.

• Manage the complete execution lifecycle from concept to release, converting product direction into well-defined epics, user stories, and requirements.

• Handle backlog management, sprint planning, and prioritization while fostering alignment among stakeholders at the feature level.

• Monitor milestones, dependencies, and risks throughout the product delivery process.

• Assist with QA, issue resolution, and readiness for launch.

• Ensure a consistent flow of well-defined, high-quality tasks for engineering teams.

⛳️ Requirements

• A minimum of 8 years of experience in product management or a closely related field.

• Proven experience in owning and delivering customer-facing digital products (web and/or mobile).

• Strong capability to translate complex issues into clear, actionable requirements.

• Demonstrated success in collaborating cross-functionally to launch products.

• Preferred experience in working on consumer-facing products that involve multiple systems and dependencies.

• Experience collaborating with operations-heavy teams (such as insurance, customer support, and service delivery) is preferred.

• Familiarity with lifecycle marketing or engagement channels (e.g., email, SMS) is preferred.

• Experience in fast-paced environments with changing priorities is preferred.

• Exceptional written and verbal communication skills in English.

• Ability to work within core US business hours, particularly in alignment with Eastern Standard Time (EST).

🏝️ Benefits

• We offer benefits that include medical insurance, accident insurance, and retirement benefits.

• Our wellness programs feature 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leave, along with weekly wellness events.