Senior Product Manager – Growth, Retention

This is a fully remote position, open to applicants in United States.

📋 Description

• You will take charge of product execution throughout the patient journey: how patients discover, enroll, convert, and remain in care.

• The CTO maintains ownership of the product vision and platform strategy; your role is to interpret that vision into a prioritized roadmap, collaborate with our engineering team to implement it, and leverage data to inform our next steps.

• From the outset of live traffic, you will be responsible for the instrumentation, analysis, and iterative process that transforms our initial patient cohorts into sustainable, compounding growth.

• You will oversee patient funnel instrumentation and analytics, tracking metrics from visit to intake, conversion, first fill, and refill.

• You will manage the retention and lifecycle roadmap, focusing on activation, adherence, refill continuity, payment recovery, and win-back strategies.

• You will own the backlog and prioritize tasks at the sprint level alongside the engineering team.

• You will create product requirements and specifications that engineers can work from without needing further meetings.

• You will make decisions regarding pricing, bundling, and packaging.

• You will ensure launch readiness across the patient-facing experience, including intake, identity verification, checkout, onboarding, and the first-fill journey.

• You will develop comprehensive funnel instrumentation and analytics, defining the metrics tree (visit to intake to conversion to first fill to refill), ensuring each step is measurable before launch day.

• You will handle launch triage, prioritizing the expected post-launch fix list against the upcoming release roadmap while clearly communicating trade-offs.

• You will conduct cohort and funnel analysis that informs weekly prioritization, presenting trade-offs, proposing decisions, and facilitating discussions with the CTO.

• You will gather the voice of the patient by synthesizing support tickets, session data, and patient feedback into valuable inputs for the roadmap.

⛳️ Requirements

• A minimum of 6 years of product management experience, including at least 2 years in a senior or lead PM role on a consumer-facing product.

• Proven personal responsibility for the retention metrics of a DTC subscription product: you can articulate your LTV/CAC ratio, monthly churn rate, and the interventions implemented to improve these metrics.

• Experience in healthcare, telehealth, finance, or another regulated consumer sector.

• Hands-on execution capabilities: you write your own specifications, conduct standups, and run your own analytics queries.

• Experience collaborating with distributed or offshore engineering teams.

• Comfort in operating as the first product hire, without a product operations or design team to delegate tasks to.

🏝️ Benefits

• Health care insurance (medical, dental, vision)

• Life Insurance

• Supplemental Insurance

• PTO

• 401K matching

• Sick leave