Senior Product Manager, Fraud & Risk

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and oversee Tala’s long-term product strategy and roadmap focusing on fraud prevention, customer authentication, identity, and associated risk capabilities.

• Spot opportunities to enhance fraud prevention during signup, login, account management, and other high-risk customer activities.

• Achieve a balance between fraud prevention and customer experience by minimizing fraud losses and false positives while reducing unnecessary friction.

• Convert intricate fraud patterns, emerging attack vectors, and business requirements into straightforward product strategies and priorities.

• Collaborate with Data Science and Analytics to establish model objectives, assess model and feature performance, and enhance detection capabilities.

• Set appropriate fraud decision thresholds and rules based on data analytics and business goals.

• Establish and track key metrics such as fraud loss rates, detection accuracy, false-positive rates, customer conversion rates, and authentication success.

• Enhance the data and infrastructure necessary for making effective fraud decisions.

• Work together on fraud detection models, rules, feature infrastructure, and decision-making systems.

• Clarify ambiguous fraud and authentication challenges into defined product specifications.

• Lead cross-functional engineering teams and partners to implement the product roadmap.

• Prioritize projects based on customer impact, fraud risk, business value, technical complexity, and data insights.

• Enhance the scalability and reliability of Tala’s fraud and authentication infrastructure.

• Propel initiatives from strategy and discovery through to launch, measurement, and iteration.

• Examine fraud incidents and emerging fraud trends, translating lessons into proactive product and system advancements.

• Forge partnerships across Product, Engineering, Data Science, Analytics, Lending, Finance, Customer Care, Marketing, and Legal teams.

• Articulate complex fraud and risk concepts to both technical and non-technical stakeholders.

• Manage relationships with external vendors and technology partners focused on fraud, authentication, identity, or risk capabilities.

• Create alignment among distributed global teams and drive decisions in the face of incomplete or ambiguous information.

⛳️ Requirements

• Over 5 years of Product Management experience, particularly in overseeing complex technical products or platforms.

• Demonstrated experience in building or managing products related to fraud, risk, authentication, identity, KYC, account security, payments, lending, or financial crime.

• Proven track record of closely collaborating with Engineering and Data Science teams to develop fraud detection, risk decisioning, authentication, or identity solutions.

• Experience utilizing data and metrics to inform product decisions and evaluate outcomes.

• Familiarity with managing fraud incidents, identifying emerging fraud patterns, or addressing other significant risk events.

• Capability to translate complex and ambiguous challenges into clear product specifications and actionable roadmaps.

• Experience overseeing external vendors or technology partners.

• Strong leadership and communication skills across various functions.

• Comfortable working in a fast-paced, distributed, and highly collaborative environment.

🏝️ Benefits

• Full-time employment.

• Remote-first work model.

• Access to office hubs located in Santa Monica, Nairobi, Mexico City, Manila, and Bangalore.