Senior Product Manager, Field Systems – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Director of Field Systems to establish, maintain, and communicate a prioritized product roadmap that aligns with the company's go-to-market strategies.

• Regularly evaluate the value, urgency, and feasibility of roadmap initiatives to ensure the team consistently focuses on the most impactful challenges.

• Convert strategic priorities into quarterly Program Increment (PI) objectives within the Scaled Agile Framework (SAFe).

• Work directly with internal stakeholders such as Sales, Sales Operations, Marketing, Finance, Customer Success, and Technical Support to gain a deep understanding of their pain points, workflows, and business objectives.

• Clearly define epics, features, and user stories, ensuring they have well-defined acceptance criteria.

• Spearhead discovery activities, including stakeholder interviews, process walkthroughs, and data analysis to guide solution design.

• Utilize AI tools like Claude and Gemini to expedite requirements documentation, synthesize stakeholder feedback, draft communications, and extract insights from data, thereby modernizing everyday project management practices.

• Act as the Product Owner for the agile team, managing and refining the team backlog to maintain a healthy queue of well-prepared work.

• Actively engage in SAFe ceremonies such as PI Planning, Refinement, Sprint Planning, Sprint Retrospectives, and System Demos.

• Make real-time prioritization and trade-off decisions to keep the team progressing without obstacles.

• Maintain open and proactive communication with stakeholders regarding roadmap status, delivery timelines, and the impacts of changes.

• Foster trust with business partners by consistently meeting commitments and identifying risks early.

• Collaborate with change management and enablement teams to ensure the successful implementation of new capabilities.

• Establish success metrics for features and initiatives; monitor outcomes after deployment and use data to guide future prioritization.

• Integrate insights from deliveries into roadmap adjustments and improvements in team processes.

⛳️ Requirements

• Over 5 years of product management experience, with a minimum of 3 years dedicated to go-to-market tools and platform products within an enterprise context.

• Proven experience operating within the SAFe or agile framework, including PI Planning and coordination across teams.

• Strong product intuition with experience in balancing user needs, business value, and technical feasibility.

• Exceptional written and verbal communication skills with the ability to present effectively to both senior leaders and technical teams.

• Proficient in writing detailed epics and features, lean business cases, and user stories with robust assumptions and acceptance criteria.

• Comfortable working with data, including querying, interpreting metrics, and constructing business cases.

• Salesforce Administrator or Business Analyst certification is required.

• Experience supporting sales operations, revenue operations, or marketing operations functions is essential.

• Familiar with CPQ, Sales Cloud, or Service Cloud implementations.

• Practical experience with AI productivity tools (e.g., Claude, Gemini, ChatGPT) applied to project management workflows such as documentation, research, or analysis.

• SAFe Product Owner/Product Manager certification is preferred.

• Must be legally authorized to work in the U.S. on an ongoing basis.

🏝️ Benefits

• Employer-subsidized medical, vision, and dental coverage for full-time employees.

• 401k Match to assist you in saving for your future (50% of your contribution up to the first 6% of your eligible pay).

• Monthly stipend to enhance your work and productivity.

• Flexible Time Away Program along with Sick Time Off.

• U.S. employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.

• U.S. employees receive 12 paid holidays each year.

• Up to 24 weeks of Parental Leave.

• Personal paid Volunteer Day to support community engagement.

• Opportunities for professional growth and development, including access to Udemy online courses.

• Company-funded perks, encompassing a counseling membership, local retail discounts, and your own personal Smartsheet account.

• Teleworking options available from any registered location in the U.S. (role specific).