Senior Product Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Lead the enterprise roadmap for Sales and Service technology by identifying key problems to address and prioritizing initiatives across various channels, vendors, and internal teams.

• Develop the technology strategy and associated measurement framework – establish what constitutes success for non-web sales (contact center, group/event, partners, OTA) and cross-channel service, including the metrics we will adhere to.

• Navigate the landscape of internal and vendor stakeholders, guiding the development of a unified plan that garners commitment without direct authority.

• Collaborate closely with the Digital team at the intersection of web and non-web sales – while Digital manages the web sales interface, you oversee all other sales and service areas, ensuring that the guest journey remains seamless across this boundary.

• Influence senior stakeholders across IT and the business to make necessary trade-offs – such as build vs. buy, vendor vs. in-house, and sales-channel-specific vs. shared service capabilities – while taking ownership of the rationale behind these decisions.

• Work alongside engineering and vendor teams to evaluate architectural trade-offs within a multi-platform ecosystem; provide a clear technical perspective on decisions relating to Anchor, Salesforce, and their integrations.

• Drive the execution of the roadmap across multiple quarters, prioritizing immediate wins in areas such as contact center, group/partner sales, OTA, and cross-channel service, ensuring these contribute to the long-term strategy.

⛳️ Requirements

• Proven experience in steering strategy and execution for a complex, multi-stakeholder domain – you have successfully navigated this more than once, rather than merely on the periphery.

• A strong capability to identify and articulate the right problems when faced with vague mandates and a fragmented stakeholder landscape.

• Experience in creating enterprise or cross-channel roadmaps that align both internal business partners and external vendors towards a common goal.

• A history of facilitating cross-functional decisions with senior stakeholders who do not report directly to you – you have enabled functions that are not aligned to collaborate effectively due to your leadership in discussions.

• A defined perspective on measuring success for sales and service outcomes, coupled with the data fluency to establish metrics rather than merely analyzing dashboards.

• Proficient in engaging with engineering and vendor teams regarding architectural trade-offs – integration strategies, platform decisions, build vs. buy – and able to clearly articulate the rationale for your positions.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and the option for remote work.

• Generous paid time off and holiday leave policy.