Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the trusted advocate for customers by gaining in-depth understanding of frontline operations, customer challenges, and emerging industry trends.

• Establish strong relationships with key customers to validate opportunities, assess solutions, and ensure that delivered capabilities effectively address significant customer issues.

• Convert customer insights into precise product requirements, compelling value propositions, and measurable results.

• Advocate for customer-focused product decisions throughout the entire development process.

• Transform portfolio strategy into an actionable product roadmap that provides tangible benefits for both customers and the business.

• Manage the product lifecycle from initial discovery and validation through to delivery, adoption, and ongoing optimization.

• Lead discussions on prioritization and scope by balancing customer value, business goals, technical challenges, and delivery schedules.

• Regularly assess delivered capabilities using customer feedback, product analytics, and business metrics to enhance product performance.

• Collaborate with Product Portfolio Managers across Safety, Risk, Quality, and Environmental portfolios to pinpoint essential workflows and deliver a unified mobile experience.

• Shape product direction across various teams by building consensus around customer needs, platform capabilities, and the long-term viability of the product.

• Work with shared development teams to maximize the benefits of cross-portfolio investments.

• Guide cross-functional teams through the stages of discovery, planning, execution, and release readiness.

• Collaborate closely with Engineering and UX to define scalable solutions while making informed trade-offs between customer value, technical complexity, and delivery speed.

• Provide clarity in uncertain situations, proactively identify risks, and drive informed decisions to maintain delivery momentum.

• Take ownership of the mobile product's success by establishing measurable success metrics and continuously enhancing customer adoption, engagement, retention, and business impact.

• Utilize AI throughout the product lifecycle to expedite discovery, enhance decision-making quality, streamline product delivery, and increase customer value.

• Track product performance and leverage qualitative and quantitative insights to guide future product decisions.

• Ensure that product investments yield measurable value while contributing to the overall performance of the portfolio.

• Serve as the mobile product authority within the organization.

• Exemplify sound product judgment, accountability, and customer-focused decision-making.

• Mentor peers, share best practices in product management, and promote product excellence across the Product organization.

• Cultivate a culture of ownership, continuous learning, and outcome-driven product management.

⛳️ Requirements

• Bachelor's degree or equivalent experience

• Over 5 years of Product Management experience in delivering SaaS products, with a preference for mobile product experience

• Proven track record of owning a strategic product or platform capability from discovery to measurable customer outcomes

• Demonstrated ability to lead complex, cross-functional initiatives that span multiple organizations

• Strong experience in customer discovery, product discovery, and product validation

• Ability to make high-quality product decisions in uncertain environments utilizing customer insights, data, and business objectives

• Proven capability to influence stakeholders at all levels of the organization without direct authority

• Experience working with Engineering to make informed decisions regarding product, architectural, and delivery trade-offs

• A curious mindset with a learner-first attitude

🏝️ Benefits

• Opportunities for professional development

• Options for remote work