Remotery

Senior Product Manager

atCustomer.ioRemoteUS flagUnited StatesFull-timeProduct ManagerSenior$166k – $187k/year

Posted Jul 31

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and validate customer issues through user research, usage analytics, partner insights, and AI-driven discovery tools.

• Quickly prototype and conduct targeted experiments to test hypotheses and mitigate risks associated with new ideas in the early stages of development.

• Lead cross-departmental planning by aligning Engineering, Design, and business stakeholders around clear product objectives and trade-offs.

• Drive feature strategy and shape roadmaps by proposing initiatives based on customer impact and market opportunities.

• Decompose complex projects into incremental, testable releases, utilizing component reuse and system thinking to enhance delivery speed.

• Establish product success metrics from the outset and monitor adoption, engagement, and retention to guide iterative improvements.

• Assume Technology Lead responsibilities for specific initiatives as necessary, including data analysis, prototyping, coordinating engineering efforts, and managing delivery risks.

• Your responsibilities extend beyond launch — analyze product metrics and collaborate with GTM stakeholders to ensure successful launches that achieve desired product and business outcomes.


⛳️ Requirements

• Over 7 years of product management experience, preferably including time in B2B SaaS or platforms utilizing behavioral data for automation or messaging.

• Strong analytical abilities, proficiency with metrics dashboards, and experience using data to inform direction and assess impact.

• Proven track record of independently leading feature development, streamlining scope, and delivering successful results with tight-knit teams.

• High product intuition coupled with humility and a willingness to experiment — comfortable with being incorrect and eager to learn swiftly.

• Outstanding written communication and decision-framing skills, particularly in remote and async-first settings.

• Experience utilizing or developing AI-enabled tools in your product workflow.

• Technical background with a demonstrated ability to create basic web applications, write scripts, and collaborate with engineering teams on aspects like data models, APIs, and performance requirements.

• Proven experience serving as a point of contact or Directly Responsible Individual (DRI) for engineering initiatives, with the ability to set objectives and navigate trade-offs.

• Familiarity with SMS/RCS or other messaging channels is a plus.


🏝️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.

• 16 weeks of paid parental leave.

• Unlimited PTO.

• Stipends for remote work and wellness.

• A professional development budget.

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