Senior Product Manager – AI Solutions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of the complete product lifecycle for AI-driven Credit and Fraud Operations solutions.

• Establish the product vision, strategy, and roadmap in alignment with customer requirements and business goals.

• Lead ongoing product discovery efforts and convert user feedback into actionable product initiatives.

• Collaborate with Engineering, Design, and Applied AI/ML teams to create AI-native agents and case management functionalities.

• Specify AI feature requirements, encompassing prompts, agent workflows, evaluation criteria, guardrails, and human-in-the-loop controls.

• Drive collaborative development on a global scale across various regions.

• Organize stakeholder workshops and executive meetings to prioritize initiatives and create execution plans.

• Ensure that solutions comply with governance, audit, regulatory, and compliance standards.

• Track product performance, operational metrics, customer outcomes, and adoption trends.

• Work closely with regional and global product leaders.

• Serve as the main product representative connecting business, technology, and customer stakeholders.

⛳️ Requirements

• Proficient in English at an advanced level.

• Bachelor's degree or equivalent professional experience is required.

• Experience in Product Management, ideally within regulated and complex environments.

• Proven track record of building and delivering AI/GenAI-driven products and solutions.

• Solid understanding of product discovery techniques, including customer journey mapping, JTBD, and hypothesis-driven development.

• Familiarity with Agile product delivery, backlog management, sprint planning, and roadmap prioritization.

• Experience defining AI-powered experiences, including prompts, agent workflows, evaluation frameworks, and responsible AI guardrails.

• Highly desirable knowledge in Credit, Fraud, Identity Verification, KYC, AML, underwriting, or related operational areas.

• Experience with API-based products, platform architectures, and managing distributed global teams.

• Strong analytical skills and ability to make data-driven decisions.

• Excellent stakeholder management and communication skills.

• Experience in collaborating with Engineering, Applied AI/ML, UX/UI Design, Operations, Risk, Compliance, and Governance teams.

• Proficiency in AI Builder, including prompt design, agent orchestration, tool-use flows, evaluations, and human oversight mechanisms.

• Capability to navigate ambiguity and address complex operational challenges.

• Nice to have: background in Financial Services, Fintech, Risk, Credit, Fraud, or Identity sectors.

• Nice to have: experience in launching and scaling AI-native enterprise products.

• Nice to have: understanding of AI governance, observability, evaluation frameworks, and responsible AI practices.

• Nice to have: experience in influencing cross-functional teams without direct management authority.

• Nice to have: familiarity with Jira, Confluence, product analytics tools, and AI development ecosystems.

🏝️ Benefits

• Option for remote work.

• Commitment to inclusive recruitment and professional development programs.

• Affinity groups supporting underrepresented communities: ExperianPride, Ubuntu, Women in Experian, Aspire, and Connecting Generations.