Senior Prescription Acquisition Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Delivering an outstanding customer service experience daily in a phone-based setting.

• Entering a significant volume of data; processing prescription information with efficiency and precision.

• Applying comprehensive drug knowledge to effectively obtain prescription authorizations, clarifications, or transfers.

• Conducting claim adjudication and auditing tasks, including prior authorizations, billing, and eligibility checks.

• Making outbound calls to patients.

• Navigating current case queues to resolve patient care issues.

• Acting as a liaison between clinical pharmacists and other medical professionals on behalf of patients.

• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients.

• Maintaining patient records with meticulous attention to detail and confidentiality.

• Accurately retrieving all prescription information and verifying through calls to doctors.

• Making welcome calls to newly onboarded patients to establish a trustworthy point of contact.

• Placing outbound calls to patients to create, maintain, or update their medication profiles.

• Providing backup support during periods of increased patient call volume.

• Effectively addressing patient inquiries over the phone.

• Performing in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.

• Upholding AnewHealth’s Core Values in all communications and interactions.

⛳️ Requirements

• High school diploma or GED.

• Pharmacy technician registration with the State Board of Pharmacy is preferred.

• CPhT certification is preferred, but not mandatory.

• Must be at least 18 years of age.

• Previous experience in a pharmacy setting, with expertise in department workflows.

• Comfortable working in a phone-based environment.

• Ability to work independently.

• Self-motivated and goal-oriented.

• Capability to utilize computer equipment and navigate multiple software programs.

• Exceptional customer service skills.

• Comprehensive drug knowledge.

• Familiarity with pharmacy billing processes.

• Strong prioritization and organizational abilities.

• Capacity to think critically and document relevant details in a compliant manner with state and federal regulations.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Company-paid life insurance and short-term disability coverage.

• Voluntary benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.