Senior Premier Support Engineer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Support clients in the deployment, operation, and troubleshooting of Microsoft technologies

• Address complex technical challenges to guarantee customer satisfaction

• Document troubleshooting processes and keep clients informed

• Recommend enhancements to improve service delivery

• Maintain consistent communication with clients and represent their interests

• Develop and manage technical documentation

• Pursue relevant certifications to remain updated on Microsoft technologies

• Share acquired knowledge with the team through training and mentoring

⛳️ Requirements

• Over 6 years of experience with Microsoft technologies

• Advanced proficiency (5+ years) in Windows Server

• Extensive understanding of Active Directory/Azure AD and DNS

• Demonstrated skills in technical writing and communication

• Strong history of excellence in a virtual work setting

🏝️ Benefits

• Health insurance

• Professional development

• Flexible work arrangements