Senior Practice Launch Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of each assigned physician-practice launch, overseeing the process from handoff to go-live and initial stabilization.

• Transform approved practice plans into actionable launch plans that include milestones, dependencies, owners, timelines, evidence requirements, and escalation paths.

• Ensure the critical path is maintained across legal, compliance, finance, marketing, technology, clinical operations, vendors, and physician-owned activities.

• Manage the Launch Ops workspace using FoundryOS/Conductor.

• Assist physicians in navigating practice design, operating models, pricing, technology, vendor selection, and launch sequencing decisions.

• Oversee entity formation, EIN acquisition, licensing, credentialing, payer or vendor enrollment, laboratory requirements, and compliance approvals.

• Establish financial infrastructures, which include bank accounts, accounting software, payment systems, and Stripe.

• Develop digital infrastructure encompassing domains, Cloudflare DNS, Google Workspace, email authentication, 1Password, Slack, phone, fax, websites, social media profiles, local listings, analytics, and SEO.

• Set up clinical and practice operations systems, including EMR/EHR, scheduling, telehealth, patient portals, messaging, prescribing, labs, documentation, AI scribe, and payment workflows.

• Manage integrations, replicate technical issues, gather diagnostic evidence, and collaborate with Product and Engineering teams for resolution.

• Take charge of readiness verification, dry runs, cutover activities, launch-day command center operations, issue tracking, and go-live.

• Stabilize practices post-launch by monitoring workflows, payments, vendor performance, and support requirements.

• Transform launches into enhanced templates, SOPs, checklists, training materials, automations, product requirements, and structured software issues.

⛳️ Requirements

• A minimum of 7 years of experience in healthcare operations, implementation, practice management, consulting, customer launches, program management, or a similar operational role.

• At least 3 years of direct experience with physician practices, healthcare technology, a Managed Services Organization (MSO), a medical group, or another regulated healthcare operating environment.

• Proven track record of opening, converting, implementing, or significantly scaling multiple medical practices, clinics, or complex healthcare clients.

• Strong understanding of physician-practice operations, including patient access, scheduling, communications, documentation, prescribing, labs, payments, staffing, and support.

• Practical knowledge of HIPAA-sensitive operations, Business Associate Agreements (BAAs), user access, credential handling, audit requirements, licensing, NPI/DEA workflows, credentialing, and healthcare vendor onboarding.

• Demonstrated technical proficiency in SaaS administration, Google Workspace, DNS and email configuration, identity and access management, payment systems, communications platforms, and integrated software workflows.

• Excellent skills in critical-path management, written communication, documentation, risk management, and engaging with executive stakeholders.

• A willingness to engage in detailed individual contributor work and take accountability for the final outcomes rather than merely coordinating others.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.