Senior Partner Success Manager, Lodging

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio that includes hotel chains, property management groups, property ownership groups, and key partner property accounts as the primary relationship manager.

• Enhance revenue by strengthening partner engagement and increasing the value of relationships on the Engine platform.

• Conduct quarterly business reviews (QBRs), performance assessments, check-ins, and manage escalation processes.

• Ensure partners are held accountable for their activation and growth commitments.

• Monitor key performance metrics for partners and address any instances of underperformance.

• Collaborate with Product, Engineering, Pricing, Connectivity, and Operations teams to troubleshoot issues and facilitate activation support.

• Identify and implement expansion opportunities within existing partnerships through data-driven recommendations.

• Assist in commercial discussions and renewals by preparing relevant materials, tracking agreement terms, and ensuring follow-through.

• Maintain comprehensive records for partners, including rate and contract documentation, as well as pipeline tracking.

• Stay informed about lodging distribution, hotel technology, and connectivity industry trends.

• Act as the primary contact for partners and engage with senior executives from hotel chains and property management groups.

⛳️ Requirements

• Minimum of 6 years of experience in partnerships, account management, or a relationship-focused commercial role suitable for the Senior PSM level.

• Ideally possess a background in consulting, investment banking, or a similar analytical setting.

• Proven history of developing and nurturing high-value relationships that lead to measurable commercial success.

• Strong commercial acumen and analytical skills, with the ability to utilize data for opportunity identification and recommendation support.

• Excellent organizational and project management capabilities.

• Exceptional written and verbal communication skills, tailored for external partner interactions, including senior executives.

• Detail-oriented with a strong ability to follow through on tasks.

• Comfortable utilizing AI and modern tools.

• Experience in the travel, hospitality, or lodging sectors is a plus.

• Familiarity with partner or distribution technology is advantageous.

• Experience managing QBRs or structured partner review processes is beneficial.

• Previous experience assisting senior leaders in commercial negotiations or renewals is a plus.

🏝️ Benefits

• Competitive base salary aligned with role and experience.

• Opportunities for bonuses, commissions, and equity.

• Comprehensive benefits package; full details available at engine.com/culture.

• Fully remote work environment for eligible positions.

• Provision of work equipment and support designed to ensure employee success, as stated by “we’ll make sure you have what you need to succeed.”