Senior Partner Development Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire lifecycle of our partner's experience, from onboarding through activation and renewal, while collaborating with the Business Development Manager on identified upsell opportunities.

• Propel partners' operational success and revenue objectives through broad communication methods and by utilizing automation and AI to enhance outreach.

• Collaborate with various Grafana teams to ensure that the terms of partnership contracts and the obligations of both parties are fulfilled.

• Develop and establish processes to guarantee the operational success of agreements that include royalty or revenue-sharing elements.

• Assess deployment health and customer satisfaction regarding Partner engagements and programs to track progress, identify risks, and address obstacles.

• Partner with the Corporate Development team to create reliable, automation-driven systems that effectively highlight program progress and partner success metrics.

• Work alongside the Sales and Channel team to manage OEM partner relationships and assist customers in crafting their ideal user experience via our scalable external access program.

• Stay informed about upcoming OEM and Plugin Partner initiatives and communicate these to partners and internal Grafana teams.

• Improve documentation, develop internal and external enablement materials, and leverage data to report on your workstreams.

• Design, execute, and manage programs to expand our partner ecosystem.

⛳️ Requirements

• Minimum of 5 years experience managing a portfolio of customers/partners, formulating and implementing strategies to optimize retention.

• Must be adept at operating at scale and providing support to partners through a one-to-many engagement approach.

• Proven experience in creating agentic systems focused on process automation and scalability.

• Experience assisting partners and customers in navigating marketplaces and related transactions.

• Enjoy working cross-functionally while building and refining operational processes.

• Naturally analytical, with a talent for addressing real-world business challenges and the ability to pinpoint areas for improvement and offer innovative solutions.

• Detail-oriented with outstanding organizational skills, capable of multitasking to manage numerous processes, programs, and procedures.

• High level of integrity, ownership, curiosity, and a mindset geared towards continuous improvement, thriving independently in a fast-paced, dynamic work environment with strict deadlines.

🏝️ Benefits

• 100% Remote, Global Culture - As a fully remote company, we unite talent from all over the world, fostering a culture of collaboration and shared purpose.

• Scaling Organization – Engage in meaningful work within a high-growth, constantly evolving environment.

• Transparent Communication – Anticipate open decision-making and regular updates across the company.

• Innovation-Driven – Enjoy the autonomy and support to produce excellent work and explore new ideas.

• Open Source Roots – Founded on community-driven values that influence our work practices.

• Empowered Teams – A culture of high trust and low ego that prioritizes results over appearances.

• Career Growth Pathways – Clearly defined opportunities for career advancement and development.

• Approachable Leadership – Transparent executives who are engaged, visible, and relatable.

• Passionate People – Be part of a team of intelligent, supportive individuals who are deeply committed to their work.

• In-Person Onboarding - We aim for you to succeed from day one alongside your fellow new ‘Grafanistas’, learning all about our operations and culture.

• Balance is Key - We maintain a global annual leave policy offering 30 days per year.