Senior Operations Specialist – Launch Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of dock accounts in a designated region, overseeing the weekly customer interaction, readiness documentation, and risk assessment from opportunity through to the transition to Customer Success.

• Establish strong relationships with customer program managers, facilities and IT personnel, procurement, and legal departments, as well as collaborating with internal Account Executives, Solutions Engineers, Deployment, and Customer Success teams.

• Conduct site surveys and planning for readiness, which includes assessments of rooftops and sites, as well as evaluating power, mounting, RF, LTE, and overall network readiness.

• Facilitate the non-technical aspects of launch, addressing waivers and BVLOS approvals, data retention policies, council or board authorizations, and the staffing and training of pilots.

• Confirm deployment requirements are met prior to dock shipment and proactively escalate any obstacles encountered.

• Provide coverage for other specialists during their absences or during peak workload periods.

• Transform insights gained from launches into enhancements for playbooks and constructive feedback for Product and Engineering teams.

⛳️ Requirements

• Minimum of 3 years in a project management, implementation, deployment, or operations role that involves customer interaction.

• Experience in managing multiple concurrent projects with timelines, dependencies, and external stakeholders over which you have no direct control.

• Knowledge of Drone as First Responder operational concepts and dock-based remote operations; professional experience is highly preferred.

• Ability to work effectively with public sector and enterprise clients, including their IT, facilities, procurement, and legal teams.

• Exceptional organizational skills with a strong focus on detail, maintaining an up-to-date system of record.

• Outstanding written and verbal communication skills.

• Possession of an FAA Part 107 Certificate, or the capability to obtain one within 60 days of employment.

• Willingness to travel 50 to 60% of the time.

• Capacity to lift up to 60 lbs unaided.

• Comfortable working outdoors, at heights, and performing physical tasks, including climbing ladders.

🏝️ Benefits

• Equity compensation in the form of stock options.

• Comprehensive benefits packages.

• Relocation assistance may be available for qualifying positions.

• Group health insurance plans.

• Paid vacation time.

• Sick leave.

• Holiday pay.

• 401K savings plan.