Senior Operations Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the daily operations of BRG's Healthcare Consulting division.

• Collaborate with practice leadership to enhance operational efficiency, financial performance, resource management, and process enhancements.

• Manage engagement economics, which includes monitoring WIP, establishing billing cycles, supporting collections, and reviewing write-offs.

• Direct resource planning and staffing by aligning consultant skills and availability with engagement requirements.

• Track consultant utilization and bench status; identify underutilization and staffing shortages.

• Organize hiring forecasts, workforce planning, headcount management, and consultant onboarding processes.

• Assist in capacity planning and scenario analysis for growth opportunities, seasonal demand fluctuations, and large-pipeline pursuits.

• Create, document, and implement standardized internal processes and workflows.

• Spearhead continuous improvement initiatives and maintain practice playbooks, templates, and knowledge bases.

• Assess technology tools and collaborate with BRG IT on deployment, access management, and system support.

• Oversee the business development pipeline from identifying leads to submitting proposals and analyzing win/loss outcomes.

• Manage RFP responses, proposal timelines, submission logistics, and provide support for go/no-go decisions.

• Maintain pipeline dashboards and monitor business development metrics, trends, and process enhancements.

• Coordinate thought-leadership publications, conferences, and client-event logistics in partnership with Marketing.

• Ensure CRM data integrity and reporting accuracy.

• Collaborate with Finance, HR, IT, Marketing, Legal, and Compliance shared services.

• Facilitate leadership meetings, offsite events, and strategic planning sessions.

• Ensure compliance with firm policies, engagement risk assessments, conflicts checks, and quality assurance measures.

• Track practice KPIs and strategic initiatives while maintaining leadership dashboards.

• Manage communications and internal events across the practice.

• Partner with leadership and HR on performance management, calibration, ratings, and promotional cycles.

• Organize training and professional development initiatives.

• Support efforts to retain employees, enhance engagement, and foster a positive culture.

⛳️ Requirements

• A minimum of 7 years of experience in operations management, practice management, business operations, or program management, ideally in professional services or consulting.

• Strong analytical and financial skills, including P&L management, utilization monitoring, and profitability assessments.

• Demonstrated experience in designing and executing operational processes and improvement initiatives.

• Experience in coordinating across Finance, HR, IT, and other shared services teams.

• Bachelor's degree in business, finance, operations, healthcare administration, or a related field.

• A graduate degree is preferred.

• Exceptional organizational, communication, and stakeholder management abilities.

• Advanced skills in Excel and business intelligence or reporting tools such as Power BI or Tableau.

• Capacity to work independently, juggle multiple priorities, and drive projects to completion in a dynamic environment.

• Previous experience in practice management or business operations within a management consulting firm is preferred.

• Knowledge of the healthcare sector, including health systems, payers, or healthcare services organizations is preferred.

• Must possess the legal right to work in the U.S. without the need for company sponsorship now or in the future.

🏝️ Benefits

• Training and professional development programs.

• Opportunities for external certifications.

• Engagement surveys and culture-building initiatives.

• Commitment to equal opportunity employment.

• Reasonable accommodation provided during the employment process.