Senior Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategy, performance, security, and ongoing enhancement of Managed File Transfer, Control-M, Control-D, print fulfillment systems, and related AWS-hosted infrastructure.

• Develop, track, and communicate key performance indicators, service level agreements, and system health metrics.

• Lead incident management, escalation, disaster recovery, and business continuity initiatives.

• Promote the integration of AI, AIOps, and automation technologies to enhance monitoring, workflows, service reliability, technical documentation, knowledge management, support operations, and user experience.

• Provide guidance to internal stakeholders and external clients, ensuring alignment of technology services with business goals.

• Manage client onboarding and act as the senior escalation point for critical operational challenges.

• Oversee relationships with technology and business partners, including vendor selection, contract renewals, licensing, and performance management.

• Establish and enhance 24x7 support capabilities, root cause analysis, process improvements, and proactive stability measures.

• Lead, mentor, and develop engineers, analysts, and technology experts.

• Cultivate an inclusive, collaborative, and high-performing culture while supporting career development and organizational success.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.

• 7+ years of experience in IT operations.

• At least 3+ years in a formal people management or leadership position.

• Direct experience with managing Control-M or similar enterprise schedulers, Control-D, and MFT platforms.

• Proven experience overseeing infrastructure operations within AWS, including EC2, S3, IAM, and CloudWatch.

• Demonstrated expertise with SFTP, AS2, and HTTPS data transmission protocols.

• Experience managing high-volume print fulfillment workflows.

• Proven ability to handle high-severity production incidents.

• Candidates must reside in the United States in one of the 50 states or the District of Columbia.

• Proof of US citizenship is required at the time of hire.

• Work authorization must not currently or in the future require visa sponsorship in the United States.

• Successful completion of a background check and relevant employment screenings is mandatory.

🏝️ Benefits

• Health, dental, and vision insurance starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career advancement possibilities.

• Flexible working arrangements wherever feasible.

• Competitive total rewards package.

• Ongoing education and training.

• Bonus and/or incentive eligibility based on role and level.

• Reasonable accommodations available during the hiring process.