Senior Operation Manager / Squad Lead, German

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Lead a team of around 13 members.

• Take full responsibility for service steering, operational excellence, quality governance, and ongoing improvement within the service domain.

• Integrate people leadership, customer engagement, strategic planning, and operational execution.

• Serve as the main contact point for customers and stakeholders.

• Ensure the quality of services and promote performance enhancements.

• Detect opportunities for optimization.

• Contribute to the long-term growth of the operational service landscape.

• Oversee operations primarily related to Change Management, Patch & Release Management, and Capacity Management.

⛳️ Requirements

• Multiple years of experience in IT Operations, Managed Services, or Service Delivery.

• Demonstrated leadership experience managing operational teams of approximately 10–15 individuals.

• In-depth knowledge of Change Management, Patch & Release Management, Capacity Management, and ITIL-based processes.

• Experience in customer-facing roles and effective stakeholder management.

• A proven history in service improvement, operational excellence, and process optimization.

• Familiarity with KPI management, SLA governance, and service reporting.

• Strong analytical, communication, and problem-solving capabilities.

• Proficiency in German: C1 or above (mandatory).

• Proficiency in English: B2 or above.

🏝️ Benefits

• Over 25 diverse benefits.

• Financial benefits.

• Benefits emphasizing learning and development.

• Benefits focusing on health and sports.

• Benefits aimed at family support and work-life balance.

• Variable compensation and additional financial perks.

• Option for remote work within Slovakia.