Senior Onboarding Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary liaison responsible for all interactions between Lavu and the customer throughout the product onboarding journey.

• Create, implement, and oversee a tailored project plan for each client.

• Handle multiple tasks and oversee a vast portfolio of varied merchants with distinct software and hardware needs.

• Grasp business priorities and effectively prioritize customers based on their progress in the onboarding process.

• Cultivate a deep understanding of Lavu’s product offerings, providing insights and entry-level support.

• Champion the customer’s needs, adopting a “Customer First” mindset during the onboarding phase.

• Provide advice on configurations and promote additional hardware and software options to customers.

• Collaborate closely with Sales, Payments, Fulfillment, and Account Management teams to enhance the onboarding experience.

⛳️ Requirements

• Minimum of 2 years in customer service, preferably with experience in the hospitality sector.

• At least 1 year of project management experience or equivalent background.

• Experience with restaurant POS systems is advantageous but not mandatory.

• Familiarity with HubSpot is preferred but not essential.

• Embrace and represent Lavu's culture positively.

• Dedicated to ongoing professional development, including soft skills, product knowledge, integrations, and industry insights.

🏝️ Benefits

• Opportunities for professional growth.

• Provided equipment to support your work.