Senior New Patient Coordinator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee and promptly address incoming SMS inquiries with a professional and friendly demeanor.

• Engage in consultative discussions to grasp patient objectives, treatment background, and any concerns they may have.

• Arrange consultations utilizing Calendly or comparable scheduling platforms.

• Accurately record patient details and interactions within CRM and EHR systems.

• Implement timely and personalized follow-ups to enhance appointment conversion rates.

• Uphold strict patient confidentiality and ensure meticulous record-keeping.

• Work collaboratively with internal team members to facilitate smooth patient onboarding.

⛳️ Requirements

• A minimum of 3 years of experience in patient coordination, intake, client services, or a similar consultative role.

• Exceptional written communication abilities for SMS outreach and strong verbal communication skills for phone consultations.

• Demonstrated capability to establish rapport, showcase empathy, and confidently guide conversations.

• Proficiency in CRM systems, scheduling tools, and the ability to manage multiple systems concurrently.

• Basic to intermediate skills in Excel (data entry, formatting, simple formulas).

• Access to reliable high-speed internet and a professional remote work setup.

• Prior remote work experience is essential, along with fluency in remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), ideally with experience in US or UK-based companies. Applications lacking this experience will not be considered.

🏝️ Benefits

• Please NOTE

• It is essential that you complete the application form in its entirety. As part of the application process, you will be required to record a video.

• Applicants who do not fulfill this requirement will be automatically rejected.