Senior Network Engineer, Palo Alto

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the entire lifecycle of intricate network and firewall incidents, from identification to resolution and post-incident analysis.

• Spearhead the investigation and resolution of critical network incidents involving internal teams, vendors, and customer stakeholders.

• Make informed technical decisions and take comprehensive ownership of network-related issues.

• Oversee the technical execution of network projects, including scoping, estimation, design, and implementation.

• Conduct root cause analyses and formulate long-term remediation strategies.

• Validate and authorize network modifications, designs, and remediation approaches.

• Configure, maintain, and troubleshoot Palo Alto networking and firewall devices.

• Enhance and refine existing network environments to ensure stability and scalability.

• Collaborate with security teams to strengthen network defenses and mitigate risks.

• Offer technical guidance and mentorship to junior engineers.

• Contribute to the creation of architecture documentation, diagrams, and operational runbooks.

• Monitor developments in networking and security technologies, providing recommendations for new solutions.

• Document time and project activities in the company's time-tracking system.

⛳️ Requirements

• Over 10 years of experience in an MSP, VAR, ISP, NOC, or enterprise IT setting, concentrating on troubleshooting and maintaining existing network infrastructure.

• Proficiency in English.

• Extensive hands-on experience with Palo Alto Networks, including PAN-OS, Panorama, firewall and endpoint policy design, rule optimization, VPN setup, and threat prevention.

• Strong understanding of TCP/IP, OSPF, BGP, EIGRP, IPSec, SNMP, STP, VTP, and VLANs.

• In-depth knowledge of network infrastructure within virtualized environments using VMware or similar platforms, covering virtual networking, VLAN configurations, virtual switches, and network segmentation.

• Experience in troubleshooting performance and connectivity issues across various OSI layers.

• Familiarity with application-level network troubleshooting, packet inspection, and analysis.

• Demonstrated experience in optimizing, securing, and consolidating complex legacy network environments.

• Excellent interpersonal and communication skills with a customer-centric approach.

• Active Palo Alto PCNSE certification or equivalent Fortinet NSE 4/7 (preferred).

• Experience with cloud networking across AWS, Azure, or Google Cloud Platform (preferred).

• Background in network hardening, monitoring, and threat assessment (preferred).

• Experience in an MSP environment utilizing ITIL-based service delivery models (preferred).

• Experience delivering customer-facing IT network projects (preferred).

• Degree or equivalent experience in computer science or a related field (preferred).

🏝️ Benefits

• Work remotely from anywhere in Brazil.

• Opportunities for client-facing professional services projects.