Senior Microsoft 365 Platform Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the daily administration, support, health, and ongoing enhancement of the Microsoft 365 platform.

• Act as the main technical authority and Tier 3 escalation point for incidents and intricate technical challenges related to Microsoft 365.

• Design, implement, and maintain Microsoft 365 solutions that are secure, scalable, and in accordance with enterprise architecture standards.

• Manage and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.

• Oversee hybrid identity services, including Microsoft Entra ID, Active Directory integration, Conditional Access, Multi-Factor Authentication, and Single Sign-On.

• Facilitate enterprise application integrations utilizing SAML, OAuth, OpenID Connect, and SCIM provisioning.

• Establish and uphold standards, governance controls, operational procedures, and best practices for the platform.

• Assess enhancements on the Microsoft roadmap and lead the implementation of new technologies and platform features.

• Administer endpoint management solutions such as Intune, Windows Autopilot, device compliance policies, configuration profiles, application deployment, and endpoint security baselines.

• Design and sustain automated device provisioning and lifecycle management workflows.

• Create PowerShell and Microsoft Graph-based automation to enhance operational efficiency, platform governance, reporting, and service delivery.

• Monitor the health, capacity, service performance, and user experience of the platform, proactively identifying and resolving any issues.

• Develop and maintain operational dashboards, reporting, and metrics concerning platform performance, adoption, compliance, and service quality.

• Collaborate with Cybersecurity teams to implement and support Microsoft 365 security measures, including Conditional Access, identity protection, and governance of collaboration.

• Engage in major incident response, root cause analysis, problem management, and initiatives aimed at service improvement.

• Produce and maintain technical documentation, architecture diagrams, operational runbooks, and support procedures.

• Offer technical guidance and mentorship to Service Desk, Digital Workplace, Infrastructure, and operations teams.

• Work alongside Infrastructure, Security, Service Desk, Digital Workplace, and business stakeholders to provide reliable and innovative solutions.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent professional experience.

• At least 7 years of practical experience supporting Microsoft 365 in a medium to large enterprise setting.

• Extensive knowledge of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.

• Significant experience managing hybrid identity environments that integrate Active Directory and Entra ID.

• Familiarity with the implementation and support of Conditional Access, Multi-Factor Authentication, and Single Sign-On solutions.

• Practical experience with Windows Autopilot, endpoint management, compliance policies, and modern device management techniques.

• Proficient in PowerShell scripting and automation.

• Experience utilizing Microsoft Graph API for administration, automation, and reporting tasks.

• Background in supporting SaaS application integrations using SAML, OAuth, OpenID Connect, and SCIM.

• Strong understanding of Microsoft 365 security, governance, and compliance features.

• Experience supporting Microsoft Teams Phone and voice services is desirable.

• Knowledge of Microsoft Purview, Microsoft Defender, and related Microsoft security technologies.

• Familiarity with ITIL-based service management processes and ITSM platforms such as ServiceNow.

• Excellent troubleshooting, analytical, communication, and documentation skills.

• Experience supporting global and geographically distributed organizations is preferred.

• Microsoft certifications such as Microsoft 365 Enterprise Administrator Expert, Identity and Access Administrator Associate, or Endpoint Administrator Associate are highly sought after.

🏝️ Benefits

• Paid time off

• Health/dental/vision coverage

• Retirement benefits

• Flexible spending accounts