Senior Merchant Success Manager, Enterprise Sales

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Create and implement growth strategies while overseeing daily operations for a collection of franchise groups and brands.

• Involve franchisees in discussions regarding growth strategies, including store expansion on Drive, enhanced Drive utilization, and growth in net profitability.

• Present and implement Drive white-label growth initiatives to strengthen partnerships and enhance partner revenue streams.

• Build and maintain relationships with C-suite executives and leads in strategy and operations within the franchise.

• Conduct business evaluations with essential decision-makers in the franchise.

• Identify franchisee requirements, prioritize them based on their business impact, and collaboratively develop solutions.

• Act as the primary liaison for any issues and take responsibility for their resolution.

• Propel Drive-related operational enhancements alongside franchisees.

• Utilize playbooks, tools, and internal resources to ensure franchisees receive a premium DoorDash experience.

• Address obstacles and enhance operational efficiency.

• Collaborate across functions with the Drive team to better the experiences of franchisees, store operators, and customers.

• Influence the overarching product roadmap.

• Report to a Manager on the US Franchise Sales – Restaurants team within Enterprise.

⛳️ Requirements

• 3–5+ years of experience in consulting, client success, account management, or sales.

• Demonstrated success in working within cross-functional teams, including product, marketing, and operations.

• Excellent communication and interpersonal skills.

• Bachelor's degree is mandatory.

• Experience in client-facing relationship management.

• Strong problem-solving skills and a proactive approach.

• Strong organizational skills and attention to detail.

• Ability to thrive in a fast-paced environment.

• Resilience, determination, and capability to navigate challenges.

• High standards and a strong sense of accountability.

• Preferred: experience in high-growth or early-stage startups.

• Preferred: familiarity with marketplaces, operations, logistics, or unit economics.

• Preferred: proficiency in analytics and visualization tools like Sigma, Tableau, or Excel.

• Preferred: knowledge of CRM software such as Salesforce.

🏝️ Benefits

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried roles.

• 80 hours of paid sick time per year for salaried roles.

• Wellness expense reimbursement.

• Premium healthcare.

• Sales commission opportunities.