Senior Merchant Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• The Senior Merchant Success Manager (Sr. MSM) will become a key member of ShipBob’s expanding Merchant Success team, focusing on understanding the distinct strategic needs of each merchant and providing significant value to support their growth and success.

• Oversee a portfolio of medium-sized merchants at ShipBob.

• Establish and maintain robust partnerships by collaborating closely with our merchants to ensure their success.

• Act as an escalation point for merchants.

• Collaborate with merchants and work cross-functionally with the ShipBob team to achieve success criteria.

• Take responsibility for the outcomes of partnerships with merchants, including risk management and showcasing positive value against established success criteria.

⛳️ Requirements

• Exceptional written and verbal communication skills in English, with the ability to convey ideas confidently.

• 6-12 years of experience in Sales, Account Management, Customer Success, or Merchant services within the technology/SaaS sector, managing high-revenue enterprise clients.

• Experience in handling international clients, particularly in North America, EMEA, or APAC regions.

• Strong perceptive intelligence in evaluating merchant needs and driving solutions to address those needs.

• Proven ability to communicate effectively through oral, written, and face-to-face interactions.

• Experience in collaborating across departments to provide comprehensive solutions for merchants.

• Familiarity with Excel, Outlook, Salesforce, and PowerBI is a plus.

🏝️ Benefits

• Medical, Term & Accidental Insurance

• All Purpose Leave (casual & sick time): 12 days

• Earned Leave: 15 days

• Public Holiday: 12 days

• Generous Maternity & Paternity Leave

• Quarterly Wellness Day

• Work From Home Allowance

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