Senior Market Outreach Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Perform on-site energy assessments for residential homes, including quality verifications, data collection, and diagnostic testing.

• Clearly communicate program details and next steps to customers in both English and Spanish, both in writing and verbally.

• Act as the main point of contact for customers during the assessment process, ensuring a smooth transition to the program team for the remainder of the project.

• Assess customer needs and suggest suitable energy efficiency upgrades.

• Collaborate with the program team and contractors to ensure timely and compliant installation of energy efficiency measures.

• Maintain effective communication with participating customers to evaluate their needs and gather feedback on their program experience.

• Prepare reports for management and clients, documenting market activity and interactions with stakeholders.

• Lead outreach initiatives to enhance awareness and participation in energy efficiency programs.

• Establish and nurture relationships with community organizations, partners, and local stakeholders.

• Represent the program at community events, workshops, and outreach initiatives.

• Conduct targeted outreach efforts to reach Spanish-speaking and underserved communities.

• Formulate strategies for generating customer leads through partnerships and outreach efforts.

⛳️ Requirements

• 4–8 years of relevant experience in home performance, energy efficiency, inspections, outreach, or other customer-facing roles in a home environment.

• Preferred knowledge of residential building systems, HVAC, and energy efficiency measures.

• BPI certification (or similar) is preferred, or the willingness to obtain it.

• Excellent written and verbal communication skills in both English and Spanish.

• Strong customer service skills and the ability to build relationships.

• Capability to work independently with minimal supervision in a field environment.

• Strong organizational skills with a focus on detail and accuracy.

• Ability to manage multiple priorities, meet deadlines, and adapt to changing program requirements.

• Reliable transportation is a must, with frequent travel required throughout Clackamas County.

• Availability to work occasional evenings and weekends to support outreach and community events.

• Ability to work in residential settings, including attics, crawlspaces, and various field conditions.

• Must be able to pass a background check and drug screening (including THC) prior to hiring.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; we also provide a company-paid health care concierge service to assist you in navigating our health plan for optimal decisions for you and your family.

• 401(k) plan with company matching contributions.

• Paid time off for vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time: we value giving back to our communities.

• Employee Recognition Program – redeem your recognition points for gift cards.

• Employee Assistance Program – provides benefits to help you manage daily responsibilities.

• Access to on-demand training courses to advance your career.