Senior Market Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Program ownership: Take full responsibility for the complete operating model and outcomes related to provider engagement and growth teams, managing programs, initiatives, and rollouts, which includes timelines, milestones, dependencies, and assessing whether the program achieves its intended results. Design the workflow processes, ensure alignment and progress, and make necessary decisions to meet leadership's expected outcomes.

• Lead cross-functional teams and foster progress through influence, data insights, and timelines.

• Analytics & leadership decision support: Monitor program status and performance using various data sources. Convert data into clear, timely updates for senior leadership. Offer recommendations for priority decisions, trade-offs, and necessary mitigations, while influencing the future focus of the programs.

• Issue flagging & escalation: Identify risks and obstacles early and direct them to the appropriate owners. Establish clear escalation paths to facilitate swift decision-making and ensure the right stakeholders are informed at the correct times.

• External stakeholder engagement: Address gaps in growth and provider engagement efforts as needed, including initial outreach to practices and providers, follow-up on engagement touchpoints, and direct conversations with practice staff and providers to maintain momentum.

• Cross-functional coordination: Collaborate with market operations, growth, provider engagement, analytics, and commercial teams to ensure alignment of programs with strategic objectives. Lead through influence across teams outside of your direct oversight, drive decisions to conclusion, and hold the group accountable for outcomes.

• Operating model & process design: Create the operating model and playbooks that enable provider engagement and growth programs to scale, defining the standards and practices that other teams will follow rather than merely documenting existing processes.

⛳️ Requirements

• You possess exceptional organizational skills and thrive on keeping numerous moving parts synchronized without losing sight of details.

• You have experience in developing and overseeing physician network programs and/or clinical operations.

• A background in healthcare or value-based care is essential, and PMP certification or an MBA is preferred.

• You are proficient with data, adept at extracting, interpreting, and communicating program metrics from various tools like CRMs, and translating them into clear narratives for senior leadership.

• You exercise sound judgment regarding when to escalate issues and feel comfortable raising concerns that require attention.

• You are confident and personable when engaging with external stakeholders, able to initiate outreach to a practice, follow up with a provider, or conduct a check-in call while representing CPH effectively.

• You bring over 5 years of experience in program management, operations, or client-facing roles.

• You excel in a fast-paced, early-stage environment where priorities are fluid and speed is crucial.

🏝️ Benefits

• Financial Well-Being: We are dedicated to attracting and retaining top talent through a competitive base salary and equity opportunities. Additionally, we provide a performance-based bonus program, 401k matching, and regular compensation reviews to acknowledge and reward outstanding contributions.

• Physical Well-Being: We prioritize the health and wellness of our employees and their families by offering comprehensive medical, dental, and vision coverage. Your health is important to us, and we invest in ensuring you have access to quality healthcare.

• Mental Well-Being: We recognize the significance of mental health in enhancing productivity and maintaining work-life balance. To support this, we provide initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. We also embrace a remote-first culture that fosters collaboration and flexibility, allowing team members to thrive from any location.

• Professional Development: Cultivating internal talent is a key priority for Clover. We offer learning programs, mentorship opportunities, professional development funding, and regular performance feedback and evaluations.

• Additional Perks: Employee Stock Purchase Plan (ESPP) providing discounted equity opportunities.

• Reimbursement for office setup expenses.

• Monthly stipends for cell phone and internet expenses.

• A remote-first culture that facilitates collaboration with global teams.

• Paid parental leave for all new parents.

• And many more!