Senior Manager – Technology, Service Management

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Oversee incident management in accordance with ITIL processes on a 24x7 roster.

• Guarantee seamless technology services for both staff and customers.

⛳️ Requirements

• Experience in incident management following ITIL processes.

• Ability to identify opportunities for enhancing process controls.

• Skill in classifying incidents based on severity.

• Proficient in communicating with stakeholders.

• Capability to drive quicker resolutions for incidents.

• Maintain high data quality when documenting events.

🏝️ Benefits

• Engage in a dynamic work environment.

• Opportunities for professional development and growth.

• Competitive salary and comprehensive benefits package.