Senior Manager – Technology, Digital

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and oversee a multi-skilled support team dedicated to application support, ensuring operations are both efficient and effective.

• Collaborate with internal stakeholders and external vendors to sustain production stability and effectively manage incidents.

• Supervise operations around the clock, providing 18-hour coverage, to guarantee exceptional customer support and service.

• Manage and support both cloud and on-premise infrastructure, optimizing for performance and security.

• Ensure adherence to audit and risk requirements, maintaining a secure and robust environment.

• Develop and implement strategies aimed at enhancing the customer experience while focusing on a diverse and growing customer base.

• Keep abreast of the latest industry trends and technologies, fostering innovation within the team.

• Mentor and nurture team members, promoting a culture of continuous learning and improvement.

• Work in collaboration with other departments to align technology solutions with overarching business goals and strategies.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 8 years of experience in application support, demonstrating a proven track record of managing complex systems.

• Strong leadership and management capabilities, with a talent for leading and motivating a diverse team.

• Exceptional communication and interpersonal skills, enabling effective collaboration.

• Extensive knowledge of cloud technologies and on-premise infrastructure, with hands-on experience managing both.

• Familiarity with banking and financial industry regulations and compliance requirements.

• Experience working with international teams and clients, particularly within the Egyptian market.

• Strong analytical and problem-solving abilities, with a proactive approach to incident management.

• Capacity to thrive in a fast-paced, dynamic environment while managing multiple priorities.

• Preferred certifications in ITIL, Agile, or other relevant project management frameworks.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Opportunities for professional development and career advancement.

• A dynamic work environment that encourages innovation.

• Flexible working hours to promote work-life balance.