Senior Manager, Success Architects

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead a team of Customer Success Architects and Managers dedicated to fostering adoption, maintaining account health, enhancing customer satisfaction, and promoting advocacy.

• Ensure the fulfillment of Success package entitlements while increasing value through effective usage and consumption.

• Provide coaching to team members through constructive feedback, developmental support, and discussions about career advancement.

• Collaborate with the Sr Director of Customer Experience APJ and Sales stakeholders to establish goals, delineate responsibilities, and set priorities.

• Oversee resource allocations, staffing levels, and recruitment activities.

• Cultivate senior-level customer relationships and establish trusted-advisor partnerships.

• Work in partnership with Sales, Product Management, Engineering, Professional Services, Renewals, and other internal teams.

• Assist customers during escalation situations and coordinate effective resolutions.

• Enhance team processes and tools while managing initiatives aligned with objectives and key results.

• Lead an Asia Pacific team while collaborating asynchronously with stakeholders in various regions.

⛳️ Requirements

• Proven experience in leading customer-facing delivery teams within software, technology, consulting, sales, or customer success environments, ideally in DevOps or a related field.

• Proficiency in guiding teams that drive software adoption and manage customer relationships throughout onboarding, adoption, business reviews, and renewals.

• Strong understanding of software development lifecycle practices, relevant tools, and agile or DevOps methodologies.

• Familiarity with technologies such as Kubernetes, Docker, SAST, DAST, AWS, GCP, or Microsoft Azure.

• Ability to translate strategic objectives into actionable initiatives, coordinate execution, and monitor progress across diverse priorities.

• Competence in leading distributed teams across various regions, cultures, and business lines.

• Capacity to engage effectively with senior executives and external stakeholders.

• Willingness to travel occasionally for customer meetings and team events.

• Strong skills in communication, coaching, providing feedback, delegation, planning, and process enhancement.

• Ability to relate technical concepts to business value and work collaboratively across different functions.

🏝️ Benefits

• Comprehensive benefits to support your health, financial well-being, and overall wellness.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave policy.