Senior Manager, Strategic Accounts

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Act as the primary senior contact for designated strategic accounts, fostering robust relationships across district, regional, and corporate leadership tiers.

• Represent the Protos brand by providing a superior experience with a cohesive client-centric approach and proactive communication.

• Propel revenue retention and expansion through proactive strategies such as upselling, cross-selling, land and expand opportunities, and pipeline enhancement within current accounts.

• Assist in defensive initiatives aimed at renewals, client retention, risk reduction, and ensuring long-term account stability.

• Collaborate closely with Sales, Operations, Service Agents, and executive leadership to guarantee seamless service delivery, operational excellence, and ongoing improvement.

• Facilitate Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), which include agenda preparation, reporting, and strategic account updates.

• Track account performance trends, pinpoint risks and opportunities, and devise strategies that showcase and provide value aligned with client program objectives.

• Spearhead solution development initiatives and organize internal resources to assist client projects, service launches, and ongoing program execution.

• Serve as a trusted advisor by conveying company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients.

• Enhance workforce performance, scalability, and proactive service management efforts to improve the client experience and reshape client perceptions.

• Keep accurate records of client interactions, account activities, and opportunities within Salesforce, while remaining updated on market trends and competitor actions.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Finance, Accounting, or a related field is preferred.

• At least 7 years of experience in strategic account management within a B2B environment is required.

• Proven track record in managing, retaining, stabilizing, and expanding large enterprise or strategic accounts.

• Experience in managing strategic relationships with Fortune 100 and/or Fortune 500 companies.

• Exceptional communication, presentation, relationship-building, and problem-solving abilities.

• Capability to collaborate across functions and handle multiple priorities in a fast-paced setting.

• Strong organizational skills with meticulous attention to detail and follow-through.

• Experience conducting executive-level client reviews, reporting, and presentations.

• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and CRM systems like Salesforce.

• Previous experience in the security industry, managed services, or enterprise client environments is advantageous.

🏝️ Benefits

• Competitive compensation.

• Health, Vision, Dental, and Life Insurance.

• Employee Assistance Program.

• FSA / HSA.

• 401(k) with employer contribution.

• Generous Paid Time Off (24 days).

• Collaborative work environment (and great coffee!).