Senior Manager, SAP Business Process Order Management O2C

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead business processes within the Opportunity to Cash workstream, focusing on customer management, order management, and order pricing.

• Collaborate with Digital and business units to assess and implement SAP and complementary tools aimed at optimizing processes.

• Evaluate blueprinting recommendations alongside business-unit workstream leaders to support Global Design strategic objectives.

• Oversee the Business Process Hierarchy.

• Manage the project plan for designated responsibilities.

• Direct planning efforts to establish scope, timelines, and resource allocations for assigned Opportunity to Cash processes.

• Steer blueprinting execution, which includes global process designs, standardized metrics and reporting, common information model design, global template development, and readiness testing.

• Collaborate with business units and the system integrator throughout various project phases.

• Travel approximately 10–25%, primarily to RTX locations between Texas and Connecticut.

⛳️ Requirements

• Bachelor's degree with a minimum of 10 years of relevant experience, or an advanced degree in a related field with a minimum of 7 years of experience, or 14 years of relevant experience without a degree.

• Proven experience with large-scale SAP system implementation projects.

• Familiarity with quote and order management, customer management, order pricing, and returns management.

• Ability to communicate effectively across different disciplines and with executive leaders, influencing the adoption of new concepts, practices, and methodologies.

• Preferred cross-functional knowledge of multiple work areas.

• CORE or equivalent experience and project management skills preferred.

• Understanding of SAP integrations and handoff points between R2R, O2C, and P2S is preferred.

• Ability to work efficiently in a matrixed team environment while managing multiple activities simultaneously is preferred.

• Capability to translate strategy into objectives, tactics, action plans, and deliverables while tracking progress is preferred.

• U.S. citizenship is required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan with employer matching contributions and a separate employer retirement contribution.

• Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal services, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning support.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Flexible work schedules.

• Employee Scholar Program.

• Paid time off and holidays.

• Potential annual short-term and/or long-term incentive compensation programs (not guaranteed).