Senior Manager, SAP Business Process Order Management O2C

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the business process for the Opportunity to Cash workstream encompassing customer management, order management, and order pricing.

• Collaborate with Digital and business units to assess and implement SAP and supplementary tools aimed at process optimization.

• Evaluate blueprinting suggestions alongside business-unit workstream leaders to align with Global Design strategic objectives.

• Oversee the Business Process Hierarchy.

• Manage the project plan pertaining to assigned responsibilities.

• Direct planning efforts to define scope, timelines, and resource plans for the designated Opportunity to Cash processes.

• Facilitate blueprinting initiatives, which include global process designs, standardized metrics and reporting, a common information model, global template, and readiness testing.

• Collaborate with business units and the system integrator throughout project phases.

• Communicate across various disciplines and with executive leaders while promoting the adoption of innovative concepts and practices.

• Align the strategy with specific goals, tactics, action plans, and deliverables; monitor and report progress at both executive and working-team levels.

• Travel approximately 10–25%, primarily to RTX locations in Texas and Connecticut.

⛳️ Requirements

• A university degree with a minimum of 10 years of relevant experience, or an advanced degree with at least 7 years of experience, or 14 years of relevant experience without a degree.

• Proven experience with large-scale SAP system implementation projects.

• Familiarity with quote and order management, customer management, order pricing, and returns management.

• Proficient in communicating across different disciplines and engaging with executive leaders.

• Capable of influencing the adoption of new concepts, practices, and methodologies.

• Preferred cross-functional knowledge across multiple work areas.

• CORE or equivalent and project management expertise are preferred.

• Understanding of SAP integrations and transitions between R2R, O2C, and P2S is preferred.

• Ability to operate efficiently within a matrixed team environment and manage multiple simultaneous activities.

• Willingness to travel approximately 10–25%.

• U.S. citizenship is required due to restricted access to certain systems.

• Must be able to work from one of the 50 U.S. states, excluding U.S. territories.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan featuring employer matching funds and a separate employer retirement contribution.

• Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional coverages for pet, home and auto, additional life and accident, critical illness, group legal, and ID theft protection.

• Benefits for birth, adoption, and parental leave.

• Ovia Health, fertility, and family planning services.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, providing up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor consultations.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Paid time off and holidays.

• Flexible work schedules.

• Employee Scholar Program.

• Potential eligibility for annual short-term and/or long-term incentive compensation programs.