Senior Manager, Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Facilitate communication regarding inquiries and issues from CBO Business Operations, Amsurg Centers, and internal CBO teams.

• Establish, standardize, and continuously enhance liaison workflows associated with issue intake, escalation, resolution, onboarding, and offboarding.

• Act as a senior escalation contact for high-risk, high-impact, or unresolved stakeholder RCM issues.

• Cultivate and maintain executive-level relationships with leadership at surgery centers, anesthesia providers, and Central Billing Office.

• Collaborate with stakeholders to promote trust, transparency, and shared responsibility for revenue cycle performance.

• Educate and develop the Bus Ops manager and internal CBO operational leaders on systems, analytics, payers, and performance metrics.

• Uphold executive accountability for all onboarding and offboarding processes involving the Central Billing Office.

• Guarantee consistent governance, readiness evaluations, success criteria, and reporting for onboarding transitions.

• Supervise 90-day post-onboarding performance, ensuring that risks are detected early and corrective measures are enacted.

• Track aggregate onboarding outcomes to highlight systemic gaps and areas for improvement.

• Oversee the creation and analysis of revenue cycle KPI dashboards and performance trends.

• Convert data insights into enterprise-level recommendations and long-term enhancement strategies.

• Regularly communicate progress, risks, and results to senior revenue cycle and executive leadership.

• Lead, mentor, and develop managers and senior team members. Establish performance expectations and ensure alignment with departmental and organizational standards. Identify resource requirements, succession planning, and opportunities to advance the liaison function.

⛳️ Requirements

• In-depth knowledge of healthcare revenue cycle operations, payor regulations, and reimbursement models.

• Strong leadership and management skills with a proven track record in managing managers and navigating complex stakeholder relationships.

• Advanced skills in data interpretation with the capability to convert insights into strategic actions.

• Demonstrated ability to spearhead enterprise initiatives and drive organizational transformation.

• Exceptional communication skills, executive presence, and negotiation abilities.

• Bachelor's degree in Finance, Accounting, Healthcare Administration, or a related field is required; a graduate degree is highly preferred.

• 8–10+ years of progressive leadership experience in healthcare revenue cycle, operations, or practice management in lieu of a degree, or an equivalent combination of education and revenue cycle experience.

• Extensive experience in leading teams, managing enterprise-level initiatives, and collaborating with executive stakeholders.

🏝️ Benefits

• Paid Time Off

• Medical

• Dental

• Vision

• Life

• Disability

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• FSAs for Transportation and Parking & HSAs

• Matching 401(K) Plan