Senior Manager – Project Program Management

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Provide comprehensive operational leadership across the enterprise for HEDIS CAHPS, CMS HOS, HOS-M, and provider surveys.

• Act as the organizational expert on CAHPS, HOS, HOS-M, and provider surveys.

• Analyze and implement NCQA, CMS, and HEDIS survey requirements across various plans, contracts, products, markets, and business lines.

• Oversee the planning, execution, data gathering, reporting, and closure of surveys.

• Ensure adherence to survey protocols, reporting standards, submission timelines, and documentation obligations.

• Monitor and assess trends in regulations, industry standards, technology, and vendor activities that influence surveys.

• Function as the primary business owner and main point of contact for survey vendors.

• Manage vendor performance in accordance with contracts and service agreements.

• Collaborate with vendors to enhance automation, operational efficiency, and member experience.

• Oversee survey budgets, annual projections, invoicing, and coordination among various business areas.

• Lead efforts in regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process enhancement, and stakeholder engagement.

⛳️ Requirements

• At least 7 years of project management experience, including leading large-scale, cross-functional projects.

• Proven experience managing complex projects with multiple workstreams, stakeholders, dependencies, and organizational implications.

• Capability to guide projects through initiation, planning, execution, implementation, and closure stages.

• Experience in risk identification, mitigation strategies, issue resolution, governance, and communications at the executive level.

• Ability to work autonomously with minimal oversight and advance initiatives in complex and dynamic environments.

• Skilled in managing competing priorities within a fast-paced setting.

• A bachelor's degree is required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a comparable field.

• Equivalent experience may be taken into account.

• Preferred: Background in leading healthcare, managed care, Medicare/Medicaid, or operations.

• Preferred: Experience in managing vendor performance and procurement processes.

• Preferred: Familiarity with interpreting and ensuring compliance with healthcare regulatory and reporting standards.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources that promote physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program

• Equity award program