Senior Manager – Project Program Management

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide comprehensive operational leadership across the entire organization for HEDIS CAHPS, CMS HOS, HOS-M, and provider surveys.

• Act as the organizational expert on CAHPS, HOS, HOS-M, and provider surveys.

• Analyze and translate NCQA, CMS, and HEDIS survey requirements for various plans, contracts, products, markets, and lines of business.

• Oversee the planning, execution, data collection, fielding, reporting, and closure of surveys.

• Ensure adherence to survey protocols, reporting guidelines, submission timelines, and documentation standards.

• Monitor and assess regulatory, industry, technology, and vendor trends that impact surveys.

• Function as the primary business owner and main point of contact for the survey vendor.

• Oversee vendor performance in relation to contracts and service agreements.

• Collaborate with the vendor to pinpoint opportunities for automation, operational efficiency, and enhancements to member experience.

• Manage survey budgets, which includes annual forecasting, invoice oversight, and cross-departmental coordination.

⛳️ Requirements

• At least 7 years of project management experience, including leadership of large-scale, cross-functional projects.

• Proven experience in managing complex projects that involve multiple workstreams, stakeholders, dependencies, and organizational effects.

• Established ability to guide projects through phases of initiation, planning, execution, implementation, and closure.

• Strong background in risk identification, mitigation planning, issue resolution, governance, and high-level communications.

• Proven capability to operate independently with minimal supervision while proactively identifying opportunities and risks to advance initiatives in complex and changing environments.

• Demonstrated skill in managing competing priorities in a dynamic setting.

• A Bachelor's degree is required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related discipline.

• Equivalent experience may also be accepted.

• Preferred: Experience in leading healthcare, managed care, Medicare/Medicaid, or operational initiatives.

• Preferred: Experience in overseeing vendor performance and procurement processes.

• Preferred: Familiarity with interpreting and ensuring compliance with healthcare regulations and reporting mandates.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target within the company’s equity award initiative.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that promote physical, emotional, and financial well-being.