Senior Manager – Program Operations, Copay

📋 Description

• As leaders in the pharmaceutical support sector, UBC is committed to empowering health solutions for a brighter future. We take pride in enhancing patient outcomes and advancing healthcare.

• At UBC, we offer services that improve the entire drug development process and commercialization lifecycle—ranging from clinical trial support to real-world evidence generation. Begin a fulfilling journey with UBC! Grow while making a significant impact on the world around you.

• UBC nurtures a culture grounded in our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in fostering an inclusive workplace that encourages creativity.

• If you are looking for a career that will challenge, inspire, and reward you, consider joining us at UBC!

• Brief Summary: This role involves providing senior managerial responsibilities overseeing the assigned coordinating center projects, including facilitation, management, training, and recruitment of employees.

• The Sr. Manager will be responsible for the design, implementation, and account management of copay assistance programs for various specialty pharmaceutical initiatives.

• Specific job duties include overseeing appointed coordinating center projects to achieve company objectives.

• Ensure all managers and associate managers are fully equipped to support associates handling incoming calls from patients and healthcare providers with exceptional customer service.

• Conduct ongoing analysis and evaluation of the effectiveness of assigned projects.

• Provide overall management and leadership for designated projects.

• Act as a client contact with external entities related to the project.

• Supervise appointed coordinating center managers for projects to ensure calls are made and to support the escalation process.

• Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project, and/or employees regarding daily responsibilities.

• Ensure that managers have the necessary tools to maintain customer satisfaction.

• Assist in delivering materials that are sponsor-authored instructions to ensure accurate and concise documentation of calls.

• Support the appointed Project Manager in the creation of SOPs, project-specific procedures, and training materials.

• Aid the appointed Project Manager in developing portal designs and other electronic data capture solutions.

• Ensure that projects are scalable for the current and future term.

• Assist business development with requests for proposal information, call center expertise, and budget preparation.

• Perform other duties as assigned by the Senior Director, Operations, as determined by UBC SOPs.

⛳️ Requirements

• Bachelor’s Degree required; advanced degree preferred.

• Experience in program design, implementation, and account management of 3 Party Manufacturer Copay Programs is required.

• Proven administrative experience in a customer service-related field.

• Previous management experience related to customer service; direct management experience of copay programs for specialty pharmaceuticals is preferred.

• Proficient computer skills with specific aptitude in Microsoft Office.

• Minimal travel required for quarterly business reviews.

🏝️ Benefits

• Remote opportunities.

• Competitive salaries.

• Growth opportunities for promotion.

• 401K with company match*

• Tuition reimbursement.

• Flexible work environment.

• Discretionary PTO (Paid Time Off) OR 20 days (approximately 3 weeks) of PTO.

• Paid Holidays.

• Employee assistance programs.

• Medical, Dental, and vision coverage.

• HSA/FSA.

• Telemedicine (Virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Discount programs.