Senior Manager – Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide senior managerial guidance for designated programs, including facilitation, management, training, and recruitment.

• Act as a strategic contact for clients and oversee daily program and supervisory team operations.

• Supervise managers and projects, ensuring activities are finalized and supporting escalation procedures.

• Manage programs in accordance with the scope of work, business guidelines, SOPs, and contracted budgets across multiple sites.

• Track program statistics and metrics while addressing complex cases and client concerns.

• Lead the analysis and drafting of client reports and other deliverables.

• Present program details to both internal and external stakeholders, including Monthly and Quarterly Business Reviews.

• Collaborate with operational departments to investigate and resolve client issues.

• Mentor managers and provide follow-up guidance regarding clients, participants, and employees.

• Assist in ensuring the accuracy of sponsor-approved materials, call responses, and documentation according to GDP and program business rules.

• Aid in the creation and upkeep of SOPs, project procedures, training materials, portal designs, and electronic application requirements.

• Contribute to strategic and business planning efforts, identify initiatives and operational challenges, conduct research, and formulate recommendations.

• Support budget development and tracking activities.

• Participate in the interviewing, assessment, and training of employees.

• Develop supervisory skills and counsel supervisory staff on performance management and corrective disciplinary measures.

• Foster relationships with professional organizations and medical professional societies.

• Ensure projects are scalable for current and upcoming terms.

• Travel as necessary and engage in both in-person and virtual meetings/events.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an Associate’s Degree with equivalent professional experience.

• 8–12 years of relevant experience, or 6–10 years with a Master’s degree.

• 5 years of related experience in healthcare or pharmaceuticals.

• 4 years of prior managerial experience.

• Proficient computer skills, particularly in Microsoft Office.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical capabilities and problem-solving skills.

• Capacity to work across functions, communicate proactively, and address issues urgently.

• Highly developed writing and documentation skills.

• Client interfacing skills to build and manage relationships.

• Ability to analyze data and identify trends.

• Capacity to organize people and systems to accomplish objectives.

• Preferred working knowledge of customer service processes.

• Willingness to travel as necessary.

• Supervisory responsibility for 1–15 direct reports.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.*

• Tuition reimbursement program.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Discount programs.