Senior Manager, People Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Design and implement global people operations delivery throughout the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates), ensuring seamless execution of processes and systems while adhering to legal and regulatory standards, and aligning with our digital-first approach.

• Transform the HR service delivery experience to an Agentic-first model, enhancing employee experience and operational efficiency.

• Lead the global People Operations team by providing direction, coaching, and performance management to cultivate a high-performing and engaged team.

• Develop comprehensive documentation (playbooks and runbooks) for all operational processes and institute ongoing training to ensure team knowledge and proficiency.

• Collaborate with Data Management to maintain compliance with all audit and regulatory standards throughout the employee lifecycle, ensuring consistent workflow delivery.

• Oversee daily operations of Workday transactions and requests, managing urgent or sensitive tasks as necessary, and addressing inquiries related to processes and systems.

• Monitor and analyze metrics related to people operations, focusing on efficiency, effectiveness, and compliance.

• Handle general HR inquiries and COE requests on policies, benefits, employee data, and verifications by leveraging AI and the ServiceNow ticketing system, with a strong commitment to service deadlines and an exceptional customer experience.

• Lead special projects, process enhancements, and documentation for People Operations, Data Management, and HR teams, taking on increased responsibility for ownership and maintenance.

• Undertake additional responsibilities based on business needs.

⛳️ Requirements

• A minimum of 8 years of progressive experience in HR Operations or a related role within a complex, scaling environment.

• At least 4 years of experience managing global remote teams to deliver results in a high-stakes, detail-oriented work setting.

• Proficient in Workday (data model, reporting, security, and the operational implications of configuration decisions across core HR processes).

• Experience working in virtual teams across various regions, time zones, and cultures worldwide.

• Background in designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization.

• Ability to translate complex technical information for non-technical audiences and promote cross-functional alignment.

🏝️ Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.

• Paid Parental Leave: take up to six months off with your child following birth, adoption, or foster care placement.

• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from the first day of employment.

• Retirement Plans: select retirement and pension programs with potential employer contributions.

• Learning and Development: opportunities for coaching, online courses, and education reimbursements.

• Compassionate Care Leave: paid time off following the loss of a loved one and other significant life events.