Senior Manager, Patient Support Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and guide operational goals for patient enrollment in clinical research.

• Lead a team of recruiters to facilitate the recruitment of participants for clinical trials.

• Participate in health fairs and enhance local company branding efforts.

• Manage an average of 3–5 projects focused on recruitment and retention.

• Direct internal marketing team members to achieve project milestones.

• Assign projects and tasks according to deliverables and team resource utilization.

• Engage in internal project kickoff meetings.

• Stay informed on clinical research studies, associated diagnoses, medical terminology, protocols, and exclusions.

• Coordinate the activities and deliverables of study team members.

• Provide exceptional and efficient service to patients, potential subjects, physicians, sponsors, sites, and internal stakeholders.

• Develop strategies for recruitment and retention based on protocols, advertisements, and collaboration with physicians.

• Oversee recruitment initiatives for enrolling protocols.

• Create and spearhead marketing campaigns for clinical studies.

• Collaborate with vendors on media buys and other advertising strategies.

• Analyze trends in patient recruitment and modify campaigns accordingly.

• Develop content and scripts for patient recruitment and outreach initiatives.

• Monitor, report, and analyze marketing and advertising metrics pertinent to recruitment and enrollment.

• Work alongside sites to facilitate enrollment of participants in clinical trials.

• Manage operations related to recruitment and patient outreach.

• Track efficiency and ensure appropriate utilization rates are maintained.

• Update internal reporting and project management tracking systems.

• Evaluate employee productivity and provide coaching and feedback as necessary.

• Assess employee performance and identify areas for improvement.

• Establish performance goals and deadlines that align with company and departmental objectives.

• Ensure that business objectives, deadlines, and performance standards are satisfactorily achieved.

• Recommend candidates for hiring to Talent Services based on performance evaluations.

• Ensure compliance with legal and company policies while partnering with Talent Services on disciplinary actions when required.

⛳️ Requirements

• Preferred experience working with Electronic Medical Records (EMRs).

• Bachelor's degree in a relevant field.

• 5–10 years of managerial experience.

• Familiarity with clinical trial management systems.

• Proven ability to execute project plans, timelines, and budgets effectively.

• Willingness to travel as needed.

• Strong proficiency in Microsoft Office applications, including Outlook and Word, as well as web applications.

• Exceptional organizational skills and a keen attention to detail.

• Excellent verbal and written communication abilities.

• Well-developed interpersonal skills with the capability to work both independently and collaboratively.

• Ability to engage effectively with diverse individuals.

• Capacity to manage multiple tasks concurrently and adapt to evolving responsibilities and workloads.

• Demonstrates professionalism, urgency, self-motivation, and a strong work ethic.

• High degree of integrity and ability to maintain confidentiality in accordance with HIPAA guidelines.

• Capability to collaborate with functional teams and employees at various levels.

• Proactive and timely follow-up skills.

• Ability to organize timelines and respond to stakeholder needs.

• Skills in building and maintaining relationships with both internal and external stakeholders.

• Self-motivated to complete tasks independently while collaborating on solutions.

• Working knowledge of Good Clinical Practice guidelines and federal research regulations.

• Familiarity with clinical trial terminology and practices.

• Ability to manage multiple tasks, assess unpredictable situations, and meet project timelines while adhering to study protocols.

• Strong computer skills, including proficiency in CTMS, EDMS, Excel, and Word.

• Preferred experience with Google Analytics, Google AdWords, Salesforce, Microsoft Suite, project management software, and NetSuite.

• Bachelor's degree in a relevant field.

• Understanding or experience with patient recruitment campaigns in a clinical research context is preferred.

• Up to 20% travel may be necessary.

• Ability to work weeks that may exceed 40 hours when required by business needs.

🏝️ Benefits

• Fully remote work opportunity.

• Up to 20% travel may be necessary to fulfill the responsibilities of the position.

• Commitment to equal employment opportunity and a non-discrimination policy.