Senior Manager, Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete implementation process for new oncology practice partners, starting from contract signing to go-live and initial ramp-up.

• Develop and oversee comprehensive implementation plans, timelines, and success metrics to guarantee swift and dependable launches.

• Act as the main project manager, coordinating between internal teams (clinical operations, product, growth, technology) and external practice leadership.

• Establish and nurture strong, trustworthy relationships with oncology practice leadership, providers, and key administrative personnel.

• Serve as the primary point of contact for a select group of partners, managing communication, issue resolution, and operational enhancements.

• Represent Colla Health with professionalism, urgency, and accountability in external interactions.

• Conduct regular partner check-ins, quarterly reviews, and senior-level discussions, including the preparation of agendas, performance insights, and success strategies.

• Foster ongoing engagement with oncologists, nurses, medical assistants, and practice staff to enhance awareness, adoption, and referrals to Colla’s supportive care services.

• Collaborate closely with Colla’s patient growth, clinical operations, and product teams to implement new patient identification and referral initiatives.

• Track partner-level performance metrics (e.g., referrals, utilization, engagement) and lead focused interventions to enhance outcomes.

• Identify opportunities for expansion within existing practices and assist in scaling best practices across the partner portfolio.

⛳️ Requirements

• Over 5 years of experience in healthcare, ideally in oncology and/or behavioral health.

• Proven ability to build trust and form relationships with diverse groups of practice administrators and clinical leaders.

• Experience in managing accounts in customer success roles or serving clients through consulting engagements.

• Resourceful, inquisitive, organized, an excellent communicator, action-oriented, data-driven, and committed to continuous improvement.

• Successful track record of working remotely with occasional travel to partner locations.

🏝️ Benefits

• Competitive salary range of $115,000 - $135,000.

• Eligibility for performance bonuses.

• Comprehensive medical, dental, and vision benefits.

• Flexible time off policy.

• 401(k) retirement plan.

• Stipend for working from home.

• Access to a premier network of investors and startups.