Senior Manager, Operations, Workforce Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage operations and business strategy by collaborating with cross-functional departments to achieve strategic goals.

• Take responsibility for demand forecasting, capacity planning, staffing needs, and long-term workforce projections for various back-office functions.

• Create staffing models, shrinkage assumptions, productivity estimates, and scenario plans.

• Identify potential capacity shortages, required skills, and workforce risks.

• Supply workforce intelligence and analytics to facilitate informed decision-making.

• Evaluate data from diverse sources and enhance metrics that assess the effectiveness and return on investment of product initiatives.

• Work alongside staff to understand customer expectations and implement process improvements to boost quality, reduce costs, and enhance satisfaction for staff, providers, and members.

• Supervise departmental workflows while ensuring adherence to production and quality standards.

• Review and analyze reports, records, and directives, while gathering planning data from staff.

• Assist in the formulation of departmental strategies and objectives.

• Apply quality improvement methods to eliminate waste and rework.

• Execute other duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's degree in Management, Business Administration, a related field, or equivalent experience.

• Over 6 years of operations experience.

• Experience in managed care, insurance, Medicare, or Medicaid is preferred.

• Proven workforce management experience in back-office environments is highly preferred.

• Must possess authorization to work in the U.S. without requiring employment-based visa sponsorship, now or in the future.

• Compliance with all applicable laws, regulations, and executive orders.

🏝️ Benefits

• Competitive compensation.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement programs.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be incorporated into total compensation.