Senior Manager, Operations Risk Management

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with process owners across various business domains to evaluate risk, establish controls, and facilitate remediation efforts.

• Oversee and manage the incident management process, leveraging customer feedback and operational assessments as indicators of potential risks.

• Develop and present executive-level risk reports for senior leadership.

• Build and lead a dedicated team.

• Coordinate with Legal, Risk, and Compliance to guarantee that accountability is well-defined and executed.

⛳️ Requirements

• A minimum of 5 years in first line operations risk management within a banking or financial services environment.

• At least 5 years of hands-on experience in a customer operations role.

• Over 5 years of experience in a managerial position.

• Proven history of developing first line risk programs from inception, which includes translating risk strategies into actionable plans and gaining support from senior leaders and process owners.

• Exceptional communication skills, with the ability to convey information credibly at the executive level.

• Willingness and capability to travel approximately 4–6 times a year for concentrated, multi-day team workshops.

🏝️ Benefits

• Paid time off

• 401(k) match

• Monthly wellness stipend

• Health, dental, and vision insurance options

• Disability coverage

• Paid parental leave

• Flexible spending account (for childcare and healthcare)

• Life insurance

• Remote-first work environment