Senior Manager, Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop, test, and implement AI-driven workflows that enhance speed, quality, and consistency across commercial, marketing, and operational teams.

• Identify manual tasks suitable for automation and prototype solutions using AI tools, no-code platforms, or lightweight scripts.

• Facilitate internal AI adoption by creating documentation, training resources, and practical best practices.

• Stay updated on emerging AI technologies and suggest tools or workflows to boost team productivity.

• Manage Salesforce data integrity, reporting, and pipeline visibility to support strategic payer and provider opportunities.

• Create and maintain dashboards, workflows, templates, and systems that standardize commercial execution.

• Assist in deal operations across Sales, Solutions, Legal, and Finance to ensure seamless contracting and onboarding.

• Coordinate cross-functional contributions for pricing scenarios, forecasting, and revenue reporting.

• Aid in maintaining marketing automation hygiene, segmentation cleanup, and campaign tracking across platforms like Pardot or HubSpot.

• Create dashboards that link marketing activities to pipeline and business results.

• Provide support for webinars, events, executive roundtables, and related operational tasks.

• Offer adaptable support across digital operations, including SEO audits, website updates, and email workflow enhancements.

• Prepare board materials, leadership updates, and quarterly business reviews by gathering data, designing slides, and synthesizing insights.

• Monitor action items from executive meetings and ensure completion.

• Assist in managing operating rhythms for key cross-functional initiatives.

• Contribute to strategic projects that require research, analysis, and clear synthesis of information.

• Act as a central repository of organizational knowledge by documenting decisions, context, and next steps.

⛳️ Requirements

• 3–6 years of experience in operations, strategy, consulting, business operations, or roles adjacent to Chief of Staff.

• Proven comfort with AI tools as part of your daily tasks, with practical examples of how you have enhanced efficiency or execution.

• Strong analytical and technical proficiency, with the capability to learn new systems rapidly.

• Exceptional attention to detail and the ability to produce polished, executive-ready deliverables.

• Strong written communication skills and the ability to clearly synthesize complex information.

• Capacity to work cross-functionally and influence others without formal authority.

• Comfort operating in ambiguous situations, shifting priorities, and fast-paced environments.

• Experience in consulting settings such as MBB, Big 4, Advisory Board, Sg2, Chartis, or similar.

• Background in early-stage startups, strategy, or business operations.

• Exposure to healthcare or healthtech sectors, including payer, provider, or life sciences environments.

• Advanced Salesforce experience beyond basic user level.

• Experience with marketing automation tools such as Pardot or HubSpot.

• Familiarity with no-code automation tools like Zapier or Make.

• Exposure to SQL, Python, or lightweight automation scripting.

• Experience implementing AI tools internally or supporting AI enablement/adoption.

• Knowledge of SEO, content operations, or digital marketing workflows.

🏝️ Benefits

• Flexible work arrangements.