Senior Manager – Operational Resilience, Operational Risk

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in shaping, developing, and executing the Operational Resilience Framework throughout Mashreq Group.

• Engage with stakeholders across various business units to proactively identify, map, document, and evaluate Critical Business Services.

• Promote collaboration across functions by involving representatives from relevant departments, risk teams, and business units to ensure precise identification and evaluation of critical services.

• Establish impact tolerances and acceptable disruption levels for each Critical Business Service.

• Aid in the development of recovery capabilities and support initiatives focused on enhancing resilience across critical business services.

• Perform regular reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential consequences.

• Assist business units throughout the Group in formulating, maintaining, and exercising their Business Continuity Plans.

• Act as the subject matter expert (SME) on all matters pertaining to Operational Resilience and crisis management.

• Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security, and other relevant business units.

• Direct and manage crisis management responses during incidents, ensuring effective communication and coordination among stakeholders across the group.

• Design, facilitate, and implement crisis management simulation exercises for business units and the Crisis Management Team.

• Stay adaptable and support any additional resilience-related tasks necessary to address emerging challenges.

⛳️ Requirements

• At least 10 years of experience in the financial sector, with a minimum of 8 years in Business Continuity, Crisis Management, or Operational Resilience.

• Comprehensive knowledge of local and international regulations, including NCEMA, UAE Central Bank Operational Resilience Regulations, ISO 22361:2022, ISO 22301:2019, Basel Principles for Operational Resilience, FCA/PRA regulations, and DORA.

• A professional certification from the Business Continuity Institute (e.g., CBCI) or Certified Business Continuity Professional (CBCP) is mandatory.

• Exceptional written and verbal communication skills, with the capability to distill complex concepts into clear, concise, and actionable information.

• A collaborative team player with strong initiative and the ability to work efficiently across cross-functional teams.

• Proficient stakeholder management and problem-solving abilities, with the capacity to navigate ambiguity and drive results.

• A strong passion for Operational Resilience, dedicated to safeguarding our customers, business operations, and enhancing enterprise-wide resilience.

• A risk-oriented mindset, able to proactively identify, comprehend, discuss, and act on current and emerging risks.

• Excellent interpersonal, communication, and presentation skills, with the ability to influence and engage diverse audiences.

🏝️ Benefits

• Flexible working arrangements

• Professional development opportunities