Senior Manager of Training & Transitions

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, maintain, and oversee training curricula for all hotel departments, ensuring that the content remains up-to-date (and property-specific where applicable) in accordance with brand standards and compliance regulations.

• Collaborate in managing the human aspects of hotel openings, rebranding efforts, and operational changes; create transition playbooks and act as the lead trainer on-site during these transitions.

• Work alongside General Managers and department leaders to pinpoint skill deficiencies, assess training effectiveness, and track key performance indicators, including GSS Scores.

• Certify and develop trainers at the property level in each hotel, providing them with facilitation skills, coaching strategies, and the resources necessary for delivering consistent training independently.

⛳️ Requirements

• A minimum of 5 years of experience in training, talent development, or organizational effectiveness, preferably within a hospitality environment.

• Proven ability to design and implement training programs across multiple properties or sites.

• Willingness and capability to travel up to 50% of the time to various hotel locations across the U.S.

• A bachelor's degree in Hospitality Management, Human Resources, Education, or a related discipline is preferred.

• Familiarity with Learning Management Systems (LMS) and e-learning authoring tools is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Employee discounts at hotels and restaurants.